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Calculate Your IT Support Costs
If you’re wondering how much IT support will cost you in the UK, you’ve come to the right place. In this article we take a look at the range of services and costs you can expect from an IT provider.
To understand how much IT support will cost you in the UK, you first need to know what service level you are looking for.
To help you understand the costs you can expect, we will explore the different support options available and help you make the most informed decision when taking into consideration your budget and your needs.
In the UK, IT services can typically charge anything from £30-£150 per user per month, but what this includes can vary a lot, so you also need to think about value for money.
There never is a “one size fits all” solution for IT services, and the wide range of prices reflects that.
If your thinking of switching IT Support providers, you may be interested in how the on-boarding process works before you make any decisions.
We’ve created a free brochure outlining all the steps within our simple 4 step on-boarding process ensuring you get 100% clarity from day one.
To understand cost, you need to ask what is actually being included in your IT Support contract and what will be charged as an additional extra should you require it for example cybersecurity services are not always included in your monthly support contract but are very much needed in-order for your business to remain secure.
How your support the cost is charged: is it based on the number of users the contract will be responsible for managing or the number of devices as this can massivley change the price if some employees
You also don’t want to pay for services you don’t need, as this will make the cost of any service seem expensive.
When you find an IT service provider that takes the time to get to know your business and its needs you will be provided with the correct amount of IT support that is tailored to your businesses day to day activities and keep your business running and protected from loss, or overcharging.
Click to request a call back to discuss the best IT support options for your business.
If your IT lets you down, your business can experience reduced productivity, a potential security breach and fines, reputational damage and lower morale within your team, all harming your business financially.
It’s also worth remembering that partnering with an external IT support provider is often cheaper that hiring your own internal team. You aren’t paying for salaries and pensions, or training to keep skills up-to-date, and it is unlikely that you could hire the size of a team that possesses the same amount of experience and knowledge as an external one, or scale it up as quickly as you might need as your business grows.
Calculate Your IT Support Costs
Defining the cost of IT services should start with deciding the type of service you want. IT support companies provide a range of services and it’s important to understand that there is a differences between them all, so you can find the right service options for your business.
Some of the services you may want to consider are:
This range of services represents two main types of IT support approaches: “break-fix” and “managed IT” services:
This type of IT solution is usually focused on looking after software and hardware and reducing your downtime. They may be more limited in supporting broader IT needs, such as telecoms or networking.
Encompassing a broader range of IT matters means you are less also likely to find yourself being billed for ad-hoc IT deliverables.
Thinking about what an IT company can do for your business with the services it provides, there are several deliverables that can be game-changing for your business:
Public wireless networks can be useful when in a pinch but, as much as possible, should be avoided for work purposes. A lack of security measures could greatly increase your likelihood of being hacked.
Realistically, it may be a better idea to use a wired network if security is a concern. However, some hybrid working employees may be required to travel as part of their role. In these instances, it may be better to provide your employees with a portable Wi-Fi dongle solely for work use.
While it shouldn’t be the only factor when choosing your IT support provider, we understand that cost is an important one, and what all businesses need is clear and transparent pricing. It’s vital you look into the pricing structure of any contract and asked for clarification if anything is at all vague.
At Syn-Star, there’s no small print in our prices. Please visit our pricing page for a full outline of how our prices are created.
There are many reasons why businesses partner with Syn-Star but our customers mainly like our pricing because we offer:
To learn more about pricing at Syn-Star, details can be found here. You can also get a personalised quote here or by scrolling down. Please contact us for an obligation-free consultation about how we can meet your needs and your budget.
Calculate Your IT Support Costs
In the UK, IT services can typically charge anything from £30-£150 per user per month, but what this includes can vary a lot, so you also need to think about value for money.
Prices differ based on factors such as:
Location (London is typically more expensive than regional areas)
Business size and complexity
Service model (ad‑hoc vs. managed support)
Level of expertise required
Ad‑hoc support: Pay‑as‑you‑go, usually £75–£100 per hour. Can work for small businesses with occasional needs however is not recommended for financial forecasting.
Managed support: Fixed monthly fee per user or device, covering proactive monitoring, security, and unlimited support. More cost‑effective for growing businesses
Yes. Common additional costs to be aware of include:
Software licensing fees
Cloud storage or backup charges
Out‑of‑scope project work (e.g., server migrations)
Emergency call‑outs
When retrieving IT Support quotes it’s important to pay attention to is any of these elements are included as if not what is the cost.
This will help you to proactively compare packages with all the information you need.
Giles Cleverley founded Syn-Star in 2002 shortly after graduating from Portsmouth university with an honours degree in Business & Economics.
His extensive knowledge and experience in IT strategy and business technology solutions. He is passionate about driving innovation and delivering tailored IT support that helps UK small and medium size businesses thrive. Under his leadership, Syn-Star continues to provide cutting-edge managed IT services designed to meet the evolving needs of modern organisations.
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You’re device is on an Unsupported Windows Operating System for your security, please contact us.
Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being. Also they are able to clock in and out, so really good for flexi-working.
Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on. This can be run in normal or stealth mode.
Book a FREE fact finding session to discuss the different options.
We proactively seek opportunities to support good causes for our community.
From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.
We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.
Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated.
Your business will never fall behind with its technology when you work with Syn-Star.
We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.
Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats.
At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.
At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.
Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need.
From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.
There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.
Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.
With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.
