Business Growth: Effective IT support can significantly enhance your business’s growth by ensuring that your technology infrastructure is robust and scalable.
Security: IT support is crucial for maintaining the security of your business data and systems, protecting against cyber threats and ensuring compliance with regulations.
Efficiency: Proper IT support helps streamline operations, reduce downtime, and improve overall productivity by resolving technical issues promptly and efficiently.
Break-Fix Support: This type of support is reactive. You contact the provider when something breaks, and they fix it. It’s often cheaper initially but can lead to higher costs and more downtime in the long run.
Managed Service Providers (MSPs): MSPs offer proactive support, monitoring your systems to prevent issues before they occur. They provide a comprehensive service that includes regular maintenance, updates, and support.
Services Offered: Understand what services the IT support provider offers. Do they handle both hardware and software issues? Do they offer purchasing and installation services?
Support Levels: Check the level of support provided. Is it 24/7? Do they offer on-site support? What are their response times?
Reliability: Assess the reliability of the provider. Do they have a good track record? Are they well-established? Do they have a solid service level agreement (SLA)?
Service Scope: What exactly is included in their service packages? Are there any hidden costs?
Support Structure: How is their support team structured? Do they have dedicated account managers or a client happiness team?
Proactive Monitoring: How proactive are they in monitoring and maintaining your systems? Do they provide regular reports?
Security Measures: What security measures do they have in place? Do they offer managed security services?
Onboarding Process: What is their onboarding process like? How long does it take to get fully set up?
Service Level Agreement (SLA): What are the details of their SLA? What happens if they fail to meet their SLA commitments?
Indemnity Insurance: Do they have indemnity insurance to cover any potential damages caused by their services?
Company Background: How long have they been in business? What is their reputation in the industry?
Total Technology Solution: Does the provider offer a one-stop-shop solution for IT support, telecoms, and cybersecurity?
Strategic Planning: Will they help you with strategic planning and budgeting for your IT needs over the next few years?
Geographical Reach: Can they support your business regardless of location? How do they handle remote support and disaster recovery?
Agnes Molnar
Agnes is Syn-Star’s expert content writer, she has Master’s degree in English Literature that provides a strong foundation in writing and critical thinking of everything she does.
Qualifications: Masters in English Literature
In-house training: HubSpot SEO, WordPress Training.
Agnes Molnar
Agnes is Syn-Star’s expert content writer, she has Master’s degree in English Literature that provides a strong foundation in writing and critical thinking of everything she does.
Qualifications: Masters in English Literature
In-house training: HubSpot SEO, WordPress Training.
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Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being. Also they are able to clock in and out, so really good for flexi-working.
Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on. This can be run in normal or stealth mode.
Book a FREE fact finding session to discuss the different options.
We proactively seek opportunities to support good causes for our community.
From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.
We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.
Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated.
Your business will never fall behind with its technology when you work with Syn-Star.
We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.
Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats.
At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.
At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.
Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need.
From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.
There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.
Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.
With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.
