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Best VoIP Systems for Engineering Companies 

Here we have complied the best VoIP systems for engineering companies to help you boost efficiency and productivity.

VoIP systems for engineers

There are several factors to consider when choosing a VoIP (Voice over Internet Protocol) system for an engineering company. You probably are looking for a solution that ensures clear communication, facilitates project collaboration, and integrates seamlessly with your existing tools.

Engineering companies require features such as effective collaboration between field and office teams, scalability, and secure data transmission.  

VoIP Features that Engineering Companies Should Prioritise

When choosing a VoIP system for an engineering company it is crucial to prioritise features that enhance communication, collaboration and security. You might want to have a system that has some or all of the following features: 

 

  • Advanced Call Management: Includes call forwarding, call waiting, and call routing to ensure efficient handling of calls. 
  • Video Conferencing: Essential for remote collaboration, allowing teams to hold online meetings. 
  • Integration with Existing Tools: Compatibility with project management software, CRM systems, and other business tools to streamline workflow. 
  • Scalability: The ability to easily add lines and features as the company grows. 
  • Secure Data Transmission: Ensures that all communications are encrypted and secure, protecting sensitive data. 
  • Mobile and Remote Access: Allows employees to make and receive calls from any device, anywhere, facilitating communication between field and office teams. 
  • Automatic Call Distribution (ACD): Distributes incoming calls to the appropriate team or individual based on predefined criteria. 
  • Business Text Messaging: Enables text messaging from the VoIP system, useful for quick updates and communication. 
  • Automatic Service Failover: Switches to an alternative network if the primary one fails, ensuring uninterrupted service 

The best VoIP Systems Tailored for Engineering Companies

RingCentral:  Provides a reliable and unlimited IP telephony solution but it also includes features like caller ID, video conferencing, SMS, and even faxing.

Key Features:

  • HD Voice and video conferencing for high-quality calls
  • Team Messaging: Instant communication across departments and projects.
  • File Sharing & Task Management: Helps teams manage projects and share critical documents, especially for remote or field teams
  • Mobile App
  • Works well with project management tools like Trello, Asana, and Google Workspace

Engineering firms with distributed teams can benefit from RingCentral’s strong collaboration tools, seamless integration with productivity software, and reliable service across devices.

 

Nextiva: Designed for businesses of al sizes, Nextiva offers easily scalable solutions that combine voice, messaging and video communication with advanced features like CRM integration, collaboration tools and call analytics.

Key Features:

  • High-definition voice calls
  • Advanced Call Features: call-routing, auto-attendant, call queues and forwarding
  • Known for its 99.999% uptime and enterprise-grade security features
  • Engineering teams can use the platform for video conferencing, screen sharing, and team messaging. These collaboration tools ensure efficient communication
  • Nextiva’s built-in CRM (Customer Relationship Management) tool integrates with your communication systems, allowing you to track client interactions, manage customer data, and support ongoing projects. This is highly beneficial for engineering companies managing multiple clients and projects simultaneously
  • Mobile app allows engineers in the field to access calls, messages, and video meetings
  • Offers various pricing and plans

 

8×8: offering a comprehensive suite of communication tools for businesses of all sizes.

Key Features:

  • Great for companies with international connections and offers unlimited calling to over 40 countries
  • High-definition voice and video conferencing
  • For companies that need customer service or handle client inquiries, 8×8 offers an omnichannel contact centre. This means communication can happen via voice, chat, email, and social media, all managed through a single platform.
  • Call recording and analytics
  • Security: offers end-to-end encryption and compliance certifications for industries like healthcare, finance and engineering
  • 8×8 integrates with popular CRM tools like Salesforce, HubSpot, and Zendesk
  • Provides AI-powered analytics and voice intelligence tools. This can help engineering firms analyse call patterns and identify trends in client communication.

 

Vonage Business Communications: designed for small to large businesses, ideal for companies that require reliable communication between offices, remote workers, and field teams. Engineering companies can benefit from Vonage’s robust features, easy integration and team collaboration.

Key Features:

  • High-Quality VoIP Calling
  • All-in-one communications including voice, video, SMS, and team messaging
  • Mobile apps for iOS and Android. Engineers on-site can make and receive calls, join video conferences, and send team messages through their smartphones
  • Integration: Vonage integrates with Salesforce, HubSpot, Zoho CRM, and other business tools like G Suite, Microsoft 365, and Slack.
  • Offers robust security including data encryption
  • 9.99% uptime
  • Variety of pricing plans

 

Zoom: widely known for its video conferencing capabilities, Zoom is designed for businesses looking for a unified platform that handles voice, video, messaging, and meetings in one solution.

Key Features:

  • HD quality voice calls ensuring clear and reliable communication between teams.
  • Mobile and desktop app
  • Call management features include auto attendant, IVR (Interactive Voice Response), call queues, call forwarding, call recording and voicemail-to-email
  • Security: encryption for voice calls, robust security features
  • Call analytics and reports, allowing business to track call metrics such as volume, duration and missed calls
  • Zoom Phone integrates with Salesforce, HubSpot, and Microsoft Teams

 

Grasshopper: designed for small businesses, startups, and entrepreneurs. It offers a simple, affordable solution for managing business calls without the need for extensive hardware or technical expertise. Unlike traditional VoIP systems, Grasshopper focuses on providing essential business phone features through a cloud-based platform, making it ideal for companies that need flexibility, mobility, and ease of use.

Key Features:

  • Cloud-based virtual phone system, enabling businesses to mange their calls via mobiles or desktops. So, you can use your business number while still using personal mobile reducing the need for multiple devices.
  • Grasshopper allows you to choose from a variety of local, toll-free, or vanity numbers for your business, giving your company a professional image.
  • Call forwarding, call screening, call blocking, custom greetings auto attendant, voicemail-to email transcription (voicemails are automatically transcribed and sent to your inbox)
  • Mobile and desktop app
  • While Grasshopper is aimed at small businesses, it allows you to easily add users or extensions as your engineering firm grows
  • Easy setup

 

Ooma Office: a versatile and reliable VoIP system that provides essential communication tools. Its scalability, affordability, and ease of use make it an excellent choice for engineering firms looking to streamline their communication processes.

Key Features:

  • Virtual receptionist
  • Extension dialling
  • Conference line
  • Keep your existing business number or create a new one free
  • Easy install – plug and play
  • Competitive international rates

 

Cisco Webex:  a comprehensive communication and collaboration platform that offers VoIP calling, video conferencing, messaging, and file sharing. It’s widely used by businesses of all sizes.

Key Features:

  • High-quality VoIP calling and video conferencing with features like screen sharing, virtual whiteboarding, document sharing
  • Webex calling is Cisco’s cloud-based business phone solution, designed to replace traditional landlines with internet-based telephony. It offers HD calling, call forwarding, call routing, and voicemail-to-email.
  • Supports remote and hybrid workers
  • Webex app for mobile and desktop
  • Webex integrates with Microsoft 365, Google Workspace, and Salesforce
  • Cisco Webex includes AI-powered features such as real-time meeting transcriptions, noise reduction, and automated meeting summaries
  • Call analytics and recording
  • Enterprise-level security features; it provides end-to-end encryption for calls, messages, and file sharing

 

3CX: is a software-based, open-platform VoIP system that’s designed for businesses of all sizes. It offers a flexible and cost-effective solution for communication by allowing businesses to manage phone calls through the internet.

Key Features:

  • 3CX is primarily known for its PBX (Private Branch Exchange) functionality, allowing businesses to manage internal and external calls using VoIP technology.
  • 3CX combines voice, video, messaging, and chat into a unified platform
  • Apps for both mobile devices and desktops
  • Built-in video conferencing
  • 3CX supports SIP trunking, which allows businesses to use their internet connection for making and receiving calls
  • Integrates with popular Salesforce, HubSpot, and Microsoft Dynamics
  • Highly scalable
  • Great work remote work
  • Uses WebRTC technology for browser-based video conferencing so users can join video meetings directly from their browser

 

Microsoft Teams: offers a comprehensive VoIP system as part of its unified communication and collaboration platform. Known for its robust integration with other Microsoft 365 tools, Teams is widely used by businesses across various industries.

Key Features:

  • Cloud-based phone system
  • Ideal for businesses that are already using Teams for collaboration and want to consolidate all communication needs into one platform
  • Supports Direct Routing, which allows businesses to connect their existing phone lines or SIP trunks to the Teams platform
  • Mobile and desktop app
  • Voice, video and messaging in one platform
  • Voicemail transcription, call recording, call forwarding, auto attendants, detailed call analytics and reporting
  • Teams also supports compliance with various industry standards like GDPR, HIPAA, and ISO 27001
  • Highly scalable
  • Teams integrates well with external tools like Salesforce, Zendesk, and HubSpot

The best VoIP system for an engineering company depends on the size, scale and specific requirements but whatever your specific needs may be there are a vast number of VoIP systems available to choose from.

For small or growing organisations tools like Grasshopper, Ooma Office or Vonage offer easy to set-up and scalable solutions. Larger businesses might prefer Cisco Webex, RingCentral or Nextiva and for international businesses 8×8 offers unlimited international calling.

If you are looking for support with your VoIP systems or any other part of your IT infrastructure, get in touch with Syn-Star by clicking the button below.

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Agnes Syn-Star Content writer

Agnes Molnar

Agnes is Syn-Star’s expert content writer, she has  Master’s degree in English Literature that provides a strong foundation in writing and critical thinking of everything she does.

Qualifications: Masters in English Literature

In-house training: HubSpot SEO, WordPress Training.

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