Nearly half of customers will avoid a brand if they have a single poor telephone experience, whereas 88% of people would be more likely to use a brand again when they have a positive telephone interaction. Make 2024 the year your business telecoms boosts your brand.
With a new year, and the BT switch off growing ever closer, you need to give some thought to your business telecoms. Sticking with the same provider may not give you the best deals or service. While the Consumer Pricing Bill is currently being looked at in the House of Commons to prevent preferential treatment from being given to new customers only, many telecoms companies still fail to incentivise customer loyalty. In turn, failing to do your research before signing up with a business telecoms provider can greatly affect how you communicate with colleagues, suppliers, and clients.
When potential customers want to contact your business, they may choose to do so via a call. Although it is imperative that your employees are trained in customer service etiquette, they may not be able to do much if the line or equipment are poor.
Poor phone lines can result in:
Your business telecoms should act as another point of contact for prospective customers to learn more, buy services, or even simply to gain a more positive opinion about your brand. If your business phones don’t allow your employees to be productive and properly fulfil their role, this may not just result in lost business. In fact, 49% of employees may also give this a reason to change role.
To ensure customers are able to seek resolutions quickly, and your employees feel confident and content in their roles, prioritise good customer service through high quality business telecoms.
Crackling on your business phones can be frustrating for customers and employees alike. This may make it difficult to hear and, depending on the severity of the crackling, may even lead to headaches in your team.
While whooshing sounds were often found on ADSL filters, you will be relieved to learn that these issues are few and far between when upgrading to VoIP, or Voice over Internet Protocol, business telecoms.
With the 2025 BT switch off drawing closer, you should think about making the change over from traditional telephone lines now. Not only will this prevent any hassle when the switch off does eventually arrive, but it means you can benefit from improved business phones right now. If your telecoms provider doesn’t offer the latest in VoIP technology, then it is certainly time to look elsewhere.
Hidden fees within contracts can result in your monthly bill being vastly higher than expected. Currently, the UK Government is trying to crack down on any hidden charges to give consumers more transparency when purchasing products or services.
At present, your existing telecoms provider may give you a quote for the physical phone itself, but then charge you extra for:
Therefore, for you to make the most out of your business phones, you would have to pay significantly more than the advertised price.
Contrary to this, a dedicated and compassionate telecoms provider would include all of the above as standard, meaning when you are given a quote based on the number of users who require business telecoms, that is what you pay. No hidden charges. No nasty surprises on your invoice.
Business telecoms shouldn’t see your employees stuck at their desks if they need to make or receive calls. Due to modern ways of working, your employees may work from home some, or all, of the time. Likewise, it may be necessary for an employee to be out on call, visiting other sites or customers. Should this be the case, you wouldn’t want important calls to be mixed due to a line residing in a fixed location.
More businesses now understand the importance of flexibility when making and receiving calls. For those in the office, the use of headsets can allow them to actively engage with callers regardless of whether they are at their desk or not. Handsfree models also allow for better posture, and even give your employees more opportunity to type or find information with their hands freed up, which can speed up the experience for the customer.
Smartphone apps can also be utilised, meaning an employee could use their personal smartphone and still make or receive calls using their business number. This can greatly improve work/life balance, especially for your remote workers.
If your connectivity is poor, you may find that your calls drop frequently. This can be incredibly frustrating for customers, especially if they have had to wait in a queue to speak with you in the first place.
Should the connectivity of your business telecoms falter before you’ve even had the chance to speak to a potential customer, this may raise concerns about silent or abandoned calls. Should individuals report your calls as such, or mention this on review sites, this could severely damage your business reputation.
Choose a business telecoms provider who will prioritise uptime for your calls. This will allow you to use the latest technology and stable lines no matter where you call or who you try to contact.
Outdated business technology can be frustrating for your customers, but also puts a lot of unnecessary strain on your employees. This can consist of both your phone lines themselves and the hardware you use.
Although it can be good to get your money’s worth out of things you bought previously, there comes a point where any piece of tech reaches its end date. These processes may be exacerbated by the introduction of newer, more user-friendly forms of technology.
One of the most important technologies used for business phones is VoIP. Not only will this replace traditional phone lines as part of the 2025 BT switch off, but it offers far more options for users to make their business communications more accessible.
Upgrading your business telecoms is simpler than you might think. Don’t settle for subpar communications. Instead, prioritise crystal clear calls and the latest technology for your business phones. Book a VoIP demo today to find out more.
Improving your business telecoms could make a big difference in both public opinion of your brand and employee retention. Therefore, before you sign any contracts this year, make sure you will receive everything your business needs to take its communications to the next level.
Anne-Marie Blazdell
Anne-Marie Blazdell is a Marketing & Communications Manager with expertise in digital marketing, content creation, and IT solutions. With a strong foundation in graphic design, she trained at Farnborough College of Technology and Southampton Solent University before advancing into marketing and business IT support.
Since joining Syn-Star in 2022, Anne-Marie has specialised in crafting SEO-optimised website content, managing social media, and helping businesses navigate the complexities of IT. Her work bridges the gap between technology and business, making IT more accessible and effective.
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Anne-Marie Blazdell
Anne-Marie Blazdell is a Marketing & Communications Manager with expertise in digital marketing, content creation, and IT solutions. With a strong foundation in graphic design, she trained at Farnborough College of Technology and Southampton Solent University before advancing into marketing and business IT support.
Since joining Syn-Star in 2022, Anne-Marie has specialised in crafting SEO-optimised website content, managing social media, and helping businesses navigate the complexities of IT. Her work bridges the gap between technology and business, making IT more accessible and effective.
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Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being. Also they are able to clock in and out, so really good for flexi-working.
Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on. This can be run in normal or stealth mode.
Book a FREE fact finding session to discuss the different options.
We proactively seek opportunities to support good causes for our community.
From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.
We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.
Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated.
Your business will never fall behind with its technology when you work with Syn-Star.
We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.
Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats.
At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.
At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.
Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need.
From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.
There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.
Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.
With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.
