Having business telecoms can be imperative for allowing you to discuss your working day with colleagues, or even make contact with clients and suppliers. Rather than sticking with traditional phone systems, you could instead benefit from implementing VoIP phone software within your business.
A traditional phone system may require you to purchase or rent specific telephone equipment before you can use those services. Should this equipment become lost, you would effectively lose your phone lines.
This is one of the biggest selling factors of VoIP software. The telecoms system can be installed onto a compatible landline phone, but also on computers, laptops, tablets, and even smartphones. This means that all of your employees’ business devices could become equipped with the software. From here, using microphones and headsets will give you full functionality.
There are a number of features that also set VoIP phone systems ahead of their historic counterparts. You can store contacts within your system, enabling you to differentiate between clients and colleagues. This will also make it easier to use internal communication features.
VoIP also gives you certain features that you may have previously had to pay for as additional extras with traditional phone systems. Caller ID and voicemail functionality are integral features within VoIP systems, allowing you to better manage your calls and not miss out on anything should you be away from your desk.
That being said, whether you use a traditional or VoIP phone system, you may want to be cautious of number spoofing. Therefore, still make note of the number shown on the caller ID, but do your research in case it isn’t legitimate. When in doubt, call a number you know to be accurate to confirm.
With a traditional landline, you will often need to pay for line rental, as well as call packages. These can be quite expensive, especially if you don’t often use your phone line.
Rather than forgoing business phones altogether, VoIP phone systems can be a fantastic alternative. These enable you to still make and receive calls without being tied to a phone line.
This is because VoIP works via the internet. Realistically, as long as you have a secure internet connection, you are eligible for these services. You will only need to pay for access to the software itself.
Businesses that work outside of the regular 9-5, or who want more flexibility with their telecoms without having to pay large fees, may especially benefit from setting up a VoIP phone system.
Many modern businesses don’t dictate that their workers need to stay in a specific location to do their job. Hybrid and remote working have become incredibly popular in recent years. This allows businesses to save money on office space, and gives workers the freedom to control more of their working day.
You may have previously supplied your employees with a business phone for use during their day. However, this can be costly, especially if the device is lost or stolen.
Alternatively, some businesses ask employees to use their own mobile phones to make and receive business calls. This can be unfair to the employee, who may find themselves subject to calls or messages outside of their working hours.
A great balance between the two is a VoIP phone system. The software can be installed on the employee’s personal device but still hold their business number. The employee may then choose when the service should be active. This means that business calls can still be taken but your employees still get their work-life balance, even when working from home.
In fact, while a right to disconnect may not yet be UK law, it could be good practice for you, as a business owner, to encourage employees to switch off their VoIP systems, and other work communications, outside of their office hours. This can go a long way towards creating a more positive workforce.
Being able to use a VoIP phone system only when your team needs to be working can be vital. Generally, your employees may have set hours in which they need to work. During these times, it would be essential that they have the means to make and receive calls for business purposes.
Outside of this time, your employees should be able to conduct themselves in a way they see fit, without needing to keep an ear out for calls from colleagues or clients. VoIP offers this opportunity, without the need to uninstall the app from their devices.
This means that any standard calls may be picked up by a different employee, or simply sent to voicemail to be dealt with upon their next working day.
A VoIP phone system is perfect for the modern business. By integrating this into your existing means of communication, you can still speak with employees and clients while offering them the freedom to work when and where they choose.
Implementing these systems is also easier than you might think. We can help you to select and set up a VoIP phone system right now. Make your telecoms capabilities something your company can be proud of using by booking a call with Syn-Star today.
Anne-Marie Blazdell
Anne-Marie Blazdell is a Marketing & Communications Manager with expertise in digital marketing, content creation, and IT solutions. With a strong foundation in graphic design, she trained at Farnborough College of Technology and Southampton Solent University before advancing into marketing and business IT support.
Since joining Syn-Star in 2022, Anne-Marie has specialised in crafting SEO-optimised website content, managing social media, and helping businesses navigate the complexities of IT. Her work bridges the gap between technology and business, making IT more accessible and effective.
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Anne-Marie Blazdell
Anne-Marie Blazdell is a Marketing & Communications Manager with expertise in digital marketing, content creation, and IT solutions. With a strong foundation in graphic design, she trained at Farnborough College of Technology and Southampton Solent University before advancing into marketing and business IT support.
Since joining Syn-Star in 2022, Anne-Marie has specialised in crafting SEO-optimised website content, managing social media, and helping businesses navigate the complexities of IT. Her work bridges the gap between technology and business, making IT more accessible and effective.
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