Moving to a digital telecoms system can be a little daunting if you are used to more traditional phone lines. However, these will soon become obsolete. More modern telecoms systems can bring a variety of benefits to your team’s working day. This could help to greatly improve productivity and make things less stressful.
A digital telecoms system will still enable you to make and receive calls but give you greater flexibility when doing so. By considering the different benefits to your business and its employees, you may soon come to realise why modernising your telecoms is a great idea.
One of the biggest benefits of opting for digital telecoms can be the effect it has on your communications budget. Digital telecoms can be significantly cheaper than its analogue predecessor. This may be, in part, due to a lack of copper phone lines which are becoming steadily more expensive to replace or repair.
Digital telecoms instead operate via your internet connection, allowing you to make and receive calls over your IP. It is likely that you’ve already opted for a fast, secure broadband provider for your business, meaning you can rest assured of the quality of connections when using digital telecoms.
Being able to save money and still make and receive crisp, clear calls is certainly a positive aspect that can help business owners, especially with the current cost of living crisis.
The use of a business phone is always a good idea as it separates your business life from your personal one. However, should your team need to work remotely, or even be on call, then they would need a mobile phone as well as desktop one. The latest mobile phones can be incredibly expensive and could cost too much for you to provide and run, especially if you have a large team.
Alternatively, you could ask your employees to use their personal mobile phones when out of the office. Some may be hesitant to do so, especially if they don’t want to receive unsolicited calls outside of their working hours.
A happy medium can be the implementation of digital telecoms. Many of these utilise mobile applications, meaning your employees can make and receive calls from their business number while using their personal devices.
Traditional business telecoms require your team to remain at their desk, and often involve a corded telephone which can really limit movement. The use of digital telecoms, in contrast, can enable your team to make and receive calls from around the office. By using headsets rather than traditional telephones, your team don’t need to rush back from making drinks or speaking to other departments. Instead, they can simply answer the call promptly from wherever they are, so long as they are within range of their working device.
Being able to get up and stretch their legs, or gain sustenance, or simply get away from the computer screen can be somewhat relieving for your team. With analogue telecoms, they may worry about missing calls or slow response times leading to poor public opinion. Opting for digital telecoms gives them a greater flexibility for movement around the premises without impacting the services provided.
It isn’t just the location that makes life easier for your team. The ability to connect a headset via Wi-Fi means that they can easily type and talk at the same time. This means less chance of things being missed or incorrect due to trying to simultaneously listen and take down information one-handed.
Your team need to be able to do their jobs during the working day and then switch off outside of work hours. It is important to remember that they have a right to disconnect outside of their designated hours and receiving business calls impedes that right.
One of the great benefits of a digital telecoms system is that your staff can set their status to busy, away, or do not disturb, meaning that meetings and respite time aren’t interrupted. Outside of working hours, your staff can also switch off notifications. This means that any calls to their number can be rerouted to an active member of staff’s line. Calls won’t fall by the wayside and your team get the breaks they deserve.
Problematic hardware can cause serious issues if you opt for analogue phone systems. Should your phone stop working, you won’t be able to make or receive calls until it has been repaired or replaced. This may have a severe impact on your business and client rapport. Likewise, a crackly or unclear connection can also frustrate clients and employees alike.
The great thing about digital telecoms is that the handset is somewhat irrelevant. As your telecoms will be running through your IP, you can opt to have a traditional phone setup, or instead have calls come to you via your computer, tablet, or phone. This gives you far more options regarding how and where you take your calls. If, for whatever reason, one device stops working, your calls can still be accessed using other methods.
Setting up digital telecoms is easier than you might think. Speaking to a leading provider can allow you to pinpoint your existing communications stresses and find workarounds. Open discourse about your needs will help the provider to implement products and services most suited to your individual business.
Book a call with an expert to make the leap from analogue to digital telecoms and activate your team’s potential.
Anne-Marie Blazdell
Anne-Marie Blazdell is a Marketing & Communications Manager with expertise in digital marketing, content creation, and IT solutions. With a strong foundation in graphic design, she trained at Farnborough College of Technology and Southampton Solent University before advancing into marketing and business IT support.
Since joining Syn-Star in 2022, Anne-Marie has specialised in crafting SEO-optimised website content, managing social media, and helping businesses navigate the complexities of IT. Her work bridges the gap between technology and business, making IT more accessible and effective.
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Anne-Marie Blazdell
Anne-Marie Blazdell is a Marketing & Communications Manager with expertise in digital marketing, content creation, and IT solutions. With a strong foundation in graphic design, she trained at Farnborough College of Technology and Southampton Solent University before advancing into marketing and business IT support.
Since joining Syn-Star in 2022, Anne-Marie has specialised in crafting SEO-optimised website content, managing social media, and helping businesses navigate the complexities of IT. Her work bridges the gap between technology and business, making IT more accessible and effective.
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Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need.
From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.
There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.
Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.
With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.
