IT support is not just a department within your business, in many ways it is the sole of your business, when your team experience slow technology that is unreliable or not fit for purpose businesses often grind to a halt.
But how often should you stop to assess whether your current IT support contract is still actively meeting the needs of your business and how do you measure this?
Stick with us while we explore how often you should be taking a deeper look into the IT services your business is being provided and how you can easily measure this service against your growing needs.
There are many reasons you may need to review your IT Support contract, this does not always mean your IT Support company is falling short but could be that you’ve:
Any of these reasons could mean that the support you once required will need to adjust to be fully compatible with your business as it evolves.
Reviewing your IT support contract is a crucial part of ensuring your technology keeps pace with your business goals. We understand how fast time flies when your having fun, that’s why as part of every IT Support proposal we send you receive monthly report on your business uptime, quarterly review sessions with your technology alignment manager and annual reviews to ensure your business doesn’t fall behind.
In this blog, we’ll explore when and why you should review your IT support plan, what to look out for in your contract, and the top questions to ask your provider.
We understand how difficult it is to compare IT Support providers.
That’s why we offer a free no-obligation discussion to talk through your current worries, issues and help you in your search for the right provider offering you the correct level of support that your business needs weather that be with us or through a trusted referral were here to help in your search.
Your IT support contract is more than just a service agreement, it’s the service that ensures your business can run efficiently day in, day out. As your business grows and changes, your IT needs will evolve along with you.
Businesses that do not offer regular reviews means you could start to see:
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Changes to your businesses size can significantly affect your IT needs.
More employees may mean more endpoints, cloud resources, and support hours required.
You will also find as your team and departments grow you will need more advanced cybersecurity and procedures to ensure your business is fully protected as more people always means more threats.
Key Question:
Does your current contract scale with your business?
If the answer is no then it could be time to review what other options you have that may better suit your business plans.
If you’ve recently started using new software, moved over to the cloud, or started using remote desktops, your support provider needs to be equipped to manage these systems just as well as they did before.
Key Question:
Is your provider experienced with your current technology?
Most providers will offer an obligation-free discussion, ensure you ask questions related to your specific technology.
Cybersecurity threats evolve constantly, and regulations like GDPR or HIPAA may require more robust data protection measures than even you are aware of.
Key Question:
Does your IT support plan include proactive cybersecurity and compliance support as a requirement?
This should never be optional, cyber attacks are the biggest threat your business will face, your IT Support provider should be equipped to ensure your business security is taken care of and should offer these services as part of their monthly support for as an additional extra.
If you have recently been experiencing a lot of eecurring tech issues or long response times from your IT provider, this could be a sign that your current contract isn’t delivering the same value as it once did.
Key Question:
Are the SLAs (Service Level Agreements) within your current IT Support contract still being met?
It is important to review your IT Support contract and look for the agreed SLA with your contract to determine if this is still being met with your current supplier.
The best time to renegotiate or switch providers is often before your current contract auto-renews, a good rule of thumb would be to add a reoccurring reminder of your contract renewal date at least 2 months before the renewal.
Key Question:
When does your current IT support contract expire, and is there a notice period?
At minimum, you should review your IT support plan annually to ensure this IT service aligns with your upcoming business plan for the coming year.
However, more frequent reviews may be needed:
A high-performing IT support contract should include:
At Syn-Star we provide all of this and more! Unlike many competitors after your first year every customer will join a 3-month rolling contract because we don’t have to tie you into a lengthy contract to ensure you’ll stay with us, our customers have used Syn-Star for 20+ years because we always put their needs first.
Compare your usage against your contract terms.
If you’re paying for on-site support but use remote assistance 95% of the time, you could be overspending on added extras you just don’t need.
The best advice we could give is, just talk to someone.
Most IT providers offer free review or consultations so take advantage of this, talk to a few experts and see what else is out there!
It depends on the terms of your contract, many contracts include a notice period or early exit clause. Review your agreement or consult with your provider.
If you decide to exit your contract early, it is always a good idea to have already sourced your new IT support provider prior to making this decision so that the transition can be as swift and pre-planned as possible.
SLAs should specify what response times you should expect as well as the availability you get for support (e.g., 24/7 or 9-5)
Absolutely. Even small businesses face cybersecurity risks and need scalable, responsive tech support, we would recommend you use our 5 simple questions for reviewing IT Support annually as a starting point for your IT services contract review.
A good provider should be familiar with industry-specific regulations (GDPR, HIPAA, PCI-DSS) and offer compliance consulting or monitoring as a service.
Your IT support plan should grow and evolve with your business. Scheduling regular reviews ensures your systems are secure, efficient, and aligned with your strategic goals.
If you’re unsure whether your current IT support contract is still serving your best interests, we’re here to help.
Contact us for a free IT support review today.
Anne-Marie Blazdell is a Marketing & Communications Manager with expertise in digital marketing, content creation, and IT solutions. With a strong foundation in graphic design, she trained at Farnborough College of Technology and Southampton Solent University before advancing into marketing and business IT support.
Since joining Syn-Star in 2022, Anne-Marie has specialised in crafting SEO-optimised website content, managing social media, and helping businesses navigate the complexities of IT. Her work bridges the gap between technology and business, making IT more accessible and effective.
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Anne-Marie Blazdell is a Marketing & Communications Manager with expertise in digital marketing, content creation, and IT solutions. With a strong foundation in graphic design, she trained at Farnborough College of Technology and Southampton Solent University before advancing into marketing and business IT support.
Since joining Syn-Star in 2022, Anne-Marie has specialised in crafting SEO-optimised website content, managing social media, and helping businesses navigate the complexities of IT. Her work bridges the gap between technology and business, making IT more accessible and effective.
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You and your team are able to see where they are using their time and how productive they are actually being. Also they are able to clock in and out, so really good for flexi-working.
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If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on. This can be run in normal or stealth mode.
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We proactively seek opportunities to support good causes for our community.
From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.
We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.
Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated.
Your business will never fall behind with its technology when you work with Syn-Star.
We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.
Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats.
At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.
At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.
Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need.
From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.
There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.
Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.
With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.
