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If you’re looking for a new system to replace your landlines before the BT Switch Off or just want to upgrade your communications system, Microsoft Teams Phone could be the answer.
Effective, seamless communication underpins everything we do and the tools we use to communicate are an essential part of doing business.
For companies looking for a communications platform that integrates phone calls with other software tools, Microsoft Teams Phone could be the ideal solution.
VoIP (Voice over Internet Protocol) allows you to make calls over the internet. There’s no need for a landline, just an internet connection, a suitable device that can connect to the internet and software to make the call.
With BT due to switch off their ISDN network, VoIP is a popular alternative because now your laptop, PC, or tablet can be used to make calls. And with a VoIP headset replacing the traditional handset, you can install headset software to make your portable device a convenient communications tool.
Whether you work in a contact centre, dealing with a high level of calls, or WFH, taking the occasional call from the boss or a customer, using the right VoIP headset offers comfort and convenience if you want to use your hands during a call.
It’s also effective if you need to block out background noise such as traffic or family life while you’re on a call.
When Microsoft retired Microsoft Business Voice in June 2022 its telephony services were consolidated with other services to create Microsoft Teams Phone with Calling Plan.
Microsoft Teams Phone is a cloud-based telephony services that can be added on to your Microsoft Teams services, allowing you to make and receive calls directly, through Microsoft Teams.
Teams Phone enables call control and Private Branch Exchange capabilities in the Microsoft cloud. It combines calling, chats and video and allows users to make a phone call on any device, such as a tablet, laptop or even a desk phone, and from anywhere.
It is a VoIP solution with a range of features that let you make, receive and transfer calls, replacing your traditional phone system.
Integrating a phone system with the Teams communications platform means Teams phones has a lot of added extras, such as access to your Outlook contacts lists.
Teams Phone is also available on Android and iOS, providing the same features, so it performs consistently across a range of devices, which is particularly useful for businesses whose employees use their own devices for work.
Users can stay connected and have the same functionality as everyone else and the business can remove barriers to communication and collaboration by improving connectivity.
Particularly well suited to small and medium sized businesses, Teams Phone is packed full of features that enable you to manage calls efficiently:
A wide range of features help users to communicate effectively, manage calls more quickly and give callers a better experience, but when budgets are tight there needs to be clear justification for investing in a new telephony system in the first place.
Microsoft Teams Phone is designed to deliver a telephone system that reflects traditional phone systems but enhances them with communications tools for a modern workplace, such as video calls and chat facilities.
The package offered by Microsoft Teams Phone gives users these benefits:
In our blog we recently talked about whether your telecoms could be harming your business because, without effective telecoms in place, you are putting your team at a disadvantage, frustrating customers and certainly impacting on competitiveness.
Businesses also need to prepare for BT’s Switch-Off, due in 2025; if you still have an ISDN line then now is the time to make plans for replacing your landlines.
Our specialist team at Syn-Star have been advising businesses about preparing for the BT Switch off for a while, advising on their broader telephony needs and providing ongoing telephony support across the country.
We ensure that clients’ phone systems are robust and reliable and advise can you on how it fits in with your wider IT systems and strategy.
If you would like to learn more about our telephony solutions, book a demo or call us for an obligation-free discussion about how we can tailor our services to meet your business needs and boost your growth.
Anne-Marie Blazdell is a Marketing & Communications Manager with expertise in digital marketing, content creation, and IT solutions. With a strong foundation in graphic design, she trained at Farnborough College of Technology and Southampton Solent University before advancing into marketing and business IT support.
Since joining Syn-Star in 2022, Anne-Marie has specialised in crafting SEO-optimised website content, managing social media, and helping businesses navigate the complexities of IT. Her work bridges the gap between technology and business, making IT more accessible and effective.
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At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.
Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need.
From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.
There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.
Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.
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