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Syn-Star IT Support

Case Study

In order to respond to changing business environment, this company wanted more effective communications with thier New York Office.

Background

A local glassware firm were struggling with their business connectivity and international & external communications

Syn-Star met with the client to fully understand their requirements as well as their future goals and plans.

Syn-Star provided a full proposal which included more robust Wi-Fi, updating hardware, and rewiring connections.

In particular, this client wanted to ensure that their IT & telecoms grow and evolve with their business expansion and geographical growth.

Key Outcomes

  • Improved business Wi-Fi
  • Better internal communications
  • Faster more stable wired network
  • Expandable telecoms system
  • Improved team & client experience
Telecoms case study: common issues with outdated business phones

The Issue

This client was struggling with connectivity within the office, it was unreliable & slow at times. Communicating with franchisees in the United States was causing frustrations.

The client wanted to ensure they had a secure robust network that was properly configured & reliable. On speaking to Syn-Star, this client was relieved to learn that we could rewire their premises to drastically boost connection speeds.

Syn-Star also expanded and improved their strength and speed provided Wi-Fi capability and important updates, both for software and security, to minimise disruption.

How we helped

Our main goal was to ensure that the client ended up with a secure network that would allow better communications internally and externally.

We rewired parts of their office to ensure that stable connectivity was achievable throughout. Our technicians also implemented security strategies to protect the business and its employees from a variety of cyber security risks in the UK and globally.

Alongside this, we updated all of the client’s IT systems, including decommissioning older, unused hardware, to ensure that the latest working technologies were being used.

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The impact of connectivity

Whether you need to send emails, access databases, or utilise communications, network connectivity is a must.

This client was deeply concerned by their lack of stability, which was affecting their communications throughout their business.

By installing new cables and updating the WI-FI, the number of user issues they faced dropped significantly.

The Outcome

  • Client increased team productivity
  • They saw a minimised frustrations within their team and improved staff retention
  • Increase franchise engagement
  • Increase in the capacity adjusting for future growth and expansion
Syn-Star IT Support Petersfield

Client quote

“Upgrading our phones to support our international expansion was vital for our business. Syn-Star’s support and knowledge was incredibly helpful, the team is very happy with their new setup.”

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Team Productivity
& Monitoring

Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being.  Also they are able to clock in and out, so really good for flexi-working.

Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on.  This can be run in normal or stealth mode.

Book a FREE fact finding session to discuss the different options.

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What we do to help out...

We proactively seek opportunities to support good causes for our community.

From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.

We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.

Security

Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated. 

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Strategy &
Future Planning

Your business will never fall behind with its technology when you work with Syn-Star.


We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.

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Syn-Star
Academy

Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats. 

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Team Productivity & Monitoring

At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.

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Robust
& Reliable

At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.

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Providing Equipment
You Need

Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need. 

From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.

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VoIP Phone
Systems

There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.

Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.

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Internet
Connectivity

With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.

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