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Business IT support refers to the services and solutions provided to businesses to manage, maintain, and secure their IT infrastructure.
This includes help with hardware, software, networks, cloud services, cybersecurity, and overall IT strategy. IT support can be in-house or outsourced, depending on the size and goals of your business.
We might be slightly bias on this but we think outsourced IT Support is absolutely worth it, here’s why.
Business IT support aims to improve efficiency and reduce downtime.
One of the biggest advantages is increased productivity when your IT is properly managed your employees can concentrate on their core responsibilities without being interrupted by technical issues.
Outsourced support also offers 24/7 monitoring, ensuring that your systems are constantly watched, updated with the latest patches, and any issues are resolved proactively before they become major problems.
Security is another critical area where professional IT support makes a difference. With regular security audits, firewalls, and advanced threat detection tools in place, your business data and customer information are better protected from cyber threats.
Beyond technical benefits, there are clear cost savings too. Proactive maintenance and early problem detection help avoid expensive system failures and lengthy downtimes, which can also damage your reputation. Finally, scalability is a major benefit IT support can grow with your business, meaning you won’t need to reinvest in infrastructure or staffing as your company expands.
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The cost of IT support in the UK varies depending on your needs, business size, and location.
Here’s a general overview:
Ad-Hoc/Pay-As-You-Go: From £75 per hour
Fully Managed IT Support Packages: Starting from £300/month
Per User/Device Packages: £80–£150/month per user/device
Average Annual Spend: UK businesses spend approximately £1,642 per employee on IT support and infrastructure.
Here are Syn-Star’s expert tips to help you get the most value from your IT investment:
Outsourcing IT services is one of the most effective ways to reduce operating costs. Benefits include:
No need to hire and train an in-house IT team
Reduced office space and equipment expenses
Access to expert support and advanced technologies at a lower cost
Conduct regular IT audits to identify inefficiencies, outdated hardware, and areas for improvement.
Replace aging equipment before it causes downtime
Upgrade systems strategically to avoid surprise failures
Align IT resources with your business goals
Moving your systems to the cloud can significantly reduce infrastructure costs:
Cloud storage providers like AWS, Google Cloud, and Microsoft Azure offer flexible pricing based on usage
SaaS (Software as a Service) tools eliminate the need for expensive licenses and manual updates & patches
RMM tools allow your IT provider to:
Monitor systems 24/7
Detect and resolve issues before they affect your operations
Reduce the need for costly on-site support
Ensure your IT infrastructure matches your current and future business size:
Avoid buying unnecessary hardware or software
Plan IT investments based on anticipated growth
Choose scalable services that grow with you
Don’t settle on the first quote. Evaluate multiple vendors based on:
Price and value
Customer service
Range of services
Industry reputation
For a comprehensive IT Support quote, book your free IT review now.
Human error is one of the biggest causes of data breaches. Regular training helps your employees:
Spot phishing attempts
Follow secure password practices
Avoid downloading unsafe files or apps
Result? Fewer incidents, less downtime, and lower recovery costs.
At Syn-Star we never want you to pay for services that you don’t need, that’s why we have broken down our services into two packages.
Click below to download our free brochure and find out which IT Support level your business needs.
At Syn-Star, we believe you should only pay for what you actually need. That’s why we offer a tailored IT support package that will suit all of your business needs.
Book Your Free IT Review Today to find out how we can save you time, stress, and money.
Anne-Marie Blazdell is a Marketing & Communications Manager with expertise in digital marketing, content creation, and IT solutions. With a strong foundation in graphic design, she trained at Farnborough College of Technology and Southampton Solent University before advancing into marketing and business IT support.
Since joining Syn-Star in 2022, Anne-Marie has specialised in crafting SEO-optimised website content, managing social media, and helping businesses navigate the complexities of IT. Her work bridges the gap between technology and business, making IT more accessible and effective.
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You’re device is on an Unsupported Windows Operating System for your security, please contact us.
Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being. Also they are able to clock in and out, so really good for flexi-working.
Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on. This can be run in normal or stealth mode.
Book a FREE fact finding session to discuss the different options.
We proactively seek opportunities to support good causes for our community.
From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.
We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.
Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated.
Your business will never fall behind with its technology when you work with Syn-Star.
We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.
Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats.
At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.
At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.
Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need.
From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.
There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.
Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.
With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.
