A good IT support provider should be able to give you reassurance that their services will enhance and protect your systems. Whether you plan on starting with a new provider or want more reassurance from your existing one, it can be good to know what you should ask of them.
Staying complacent about your services may mean that you miss out on security patches and other implemented changes which could rectify speed or usage issues. Consider what you like about your previous or existing provider, as well as where improvements could be made. This can enable you to formulate some great questions to figure out how your needs will be met.
Before you sign anything, you should first investigate what is included within the service level agreement. This will set out your rights, as well as what your IT support provider will do when you need support.
Reading the fine print could help you to pick out any discrepancies that weren’t mentioned to you during any initial conversations. These can include additional fees for emergency responses, or how quickly an IT support provider may respond when you need support.
Instead, when you are with a good IT support provider, you will find that the details included within the SLA will match up with the information you were previously given.
At Syn-Star we never want you to pay for services that you don’t need, that’s why we have broken down our services into two packages.
Click below to download our free brochure and find out which IT Support level your business needs.
Having backups of all your business data is crucial. There are a variety of reasons that could contribute to data loss, including human error and malicious attempts on your systems. Storing information securely elsewhere could help to mitigate damages should any issues arise.
A single backup may not offer adequate protection, especially if something were to happen to it. You should want your IT support provider, at the very minimum, to have both a physical and cloud-based backup of your most important data. Ideally, all data should be included.
Each backup should be held to the same strict regulations and GDPR requirements as those found on your machine. This can include encrypting the data so that, if a problem does arise, sensitive or confidential information is not accessed without authorisation.
As with your backups, you should also have more than one wireless network. Should there be an issue with that network, your employees and clients alike will lose all access to the internet. Therefore, you may find it beneficial to ask your IT support provider to setup more than one network. This can allow for different departments to have their own designated network, as well as a guest network setup solely for client or visitor use.
Setting up Wi-Fi networks should be a relatively simple task for an experienced and trained IT support technician. Your IT support provider should listen to your queries and concerns about wireless networks and rectify any weaknesses. This can include ensuring that networks are encrypted, as well as the strength of password security.
Any good IT support provider should take steps to always ensure data and system security. You need to question your current provider on whether multi-factor authentication is set up for each account on the system and, if not, why?
While setting strong passwords, and changing them regularly, can help to keep unauthorised users out of your accounts, you may want to set up an additional layer of protection. Multi-factor authentication involves inputting a code sent to your email, via text, or through a designation authenticator app. This way, even if your password or login details become compromised, this additional layer of security can help to prevent access to your accounts.
If your thinking of switching IT Support providers, you may be interested in how the on-boarding process works before you make any decisions.
We’ve created a free brochure outlining all the steps within our simple 4 step on-boarding process ensuring you get 100% clarity from day one.
Although your IT may be integral to your business, you may also want to think about how it can affect your communications. Any good IT support provider will already be putting steps into place to combat the BT switch off. When this occurs, all analogue phone lines will be phased out to make way for digital communications.
You may want to find out what VoIP services your IT support provider can offer. There are several different companies that offer telephone communications over your regular internet. However, your IT support provider should consider your business usage and needs to match you with the right style of VoIP, including handsets or headsets, to streamline your calls.
While asking questions directly to your IT support provider can be insightful, you may also find it beneficial to see what current and previous clients have to say. In doing so, you may be able to pinpoint a company’s strengths and weaknesses, as well as see what their support is like.
Using a variety of review sites, including Google, can give you some background information regarding how a company operates. You may also want to check the Glassdoor page for your IT support provider as, sometimes, employee opinions can also help you to work out whether a provider’s working methodology match up with what you need. Signs of high turnover or employee dissatisfaction could indicate that this is not a reliable IT support provider, and you may fare better working with a brand who values both employees and clients.
When looking for an IT support provider, you want a company who will look at the latest threats as well as those that may be upcoming in the next 12 months. Asking a prospective IT support provider different questions regarding how they operate and the services they offer can allow you more peace of mind about the stability and security of your business IT.
Your computer systems are vital throughout the working day, as well as for business success. Therefore, it is important that you partner with an IT support provider who will seek to learn your systems, needs, and work proactively. This can help to increase uptime and keep your systems in good repair. Contact Syn-Star today to find out how we can modernise and upgrade your technology for a more efficient working day.
At Syn-Star we never want you to pay for services that you don’t need, that’s why we have broken down our services into two packages.
Click below to download our free brochure and find out which IT Support level your business needs.
Agnes Molnar
Agnes is Syn-Star’s expert content writer, she has Master’s degree in English Literature that provides a strong foundation in writing and critical thinking of everything she does.
Qualifications: Masters in English Literature
In-house training: HubSpot SEO, WordPress Training.
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Agnes Molnar
Agnes is Syn-Star’s expert content writer, she has Master’s degree in English Literature that provides a strong foundation in writing and critical thinking of everything she does.
Qualifications: Masters in English Literature
In-house training: HubSpot SEO, WordPress Training.
Contact us now
Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being. Also they are able to clock in and out, so really good for flexi-working.
Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on. This can be run in normal or stealth mode.
Book a FREE fact finding session to discuss the different options.
We proactively seek opportunities to support good causes for our community.
From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.
We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.
Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated.
Your business will never fall behind with its technology when you work with Syn-Star.
We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.
Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats.
At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.
At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.
Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need.
From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.
There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.
Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.
With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.
