How could your business benefit from remote IT support?
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As we head to the Christmas and new year holidays, panic may be rising about how to cover IT support during that period. Remote IT support may be the solution.
Remote IT support may seem like the kind of service only medium and large organisations would use, but any business that needs flexible and agile IT support could benefit from remote IT backup. Holiday seasons are a typical example of when businesses need extra IT cover, so now may be a good time to consider remote IT support.
Remote IT support allows IT teams to connect to the system of a client. IT support staff can chat to the user via a call, e-mail, or live chat to discuss their issues and then, via specialist software and the internet, they can connect to the user’s device to fix the IT problem.
With a geographically dispersed workforce, an on-site IT team may no longer make as much sense as it did, when everyone was working in the same building. But a specialist remote IT support team will have the specific skills and tech required to manage and resolve the IT challenges of employees working from home (WFH), meeting at a client’s premises or out on the road.
We have previously discussed the 10 signs your business needs IT support and there can be many triggers that change the demands on IT support. These changes can put pressure on existing IT services or act as a tipping point for having to invest in specialist IT support when it had previously been managed inhouse.
Common situations that can lead to a change in IT demands include:
When these changes in your business occur, an initial action may be to expand the internal IT support team, but this may not always be the quickest, easiest or most cost-effective solution.
When you consider all the ways in which IT supports business, it’s no surprise that businesses use remote IT support, which can:
Syn-Star provide a range of IT support services that can be offered remotely but also onsite when necessary. Our services reflect the diverse ways in which IT is utilised in a business:
We work in partnership with clients to build their IT systems, our mission to support growth in client businesses by providing an excellent IT and telecoms support service. This means each business is constantly evolving as it reacts to changing environments, consumer demands and technological advances.
Remote IT support isn’t new; companies have relied on outsourced and remote IT support for many years. But with changes in organisations’ work patterns, less centralised teams, a greater dependence on functioning IT tools for productivity, and the expectation that when something goes wrong it will be fixed quickly, businesses must invest in IT support that evolves and keeps pace with these changes.
Staff unavailability in your IT team over the Christmas period may be the trigger needed to start using remote IT services, but it will be the expertise, cost savings and efficiency they can add to your organisation that will keep you engaged with them.
If you need short term or long-term remote IT support, contact us today and talk to one of our team of advisors about how we can help.
Anne-Marie Blazdell is a Marketing & Communications Manager with expertise in digital marketing, content creation, and IT solutions. With a strong foundation in graphic design, she trained at Farnborough College of Technology and Southampton Solent University before advancing into marketing and business IT support.
Since joining Syn-Star in 2022, Anne-Marie has specialised in crafting SEO-optimised website content, managing social media, and helping businesses navigate the complexities of IT. Her work bridges the gap between technology and business, making IT more accessible and effective.
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Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being. Also they are able to clock in and out, so really good for flexi-working.
Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on. This can be run in normal or stealth mode.
Book a FREE fact finding session to discuss the different options.
We proactively seek opportunities to support good causes for our community.
From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.
We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.
Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated.
Your business will never fall behind with its technology when you work with Syn-Star.
We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.
Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats.
At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.
At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.
Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need.
From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.
There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.
Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.
With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.
