Switching outsourced IT support providers can feel like a big decision for any business. Whether you’re seeking a more responsive service, better IT outsourcing services, or cost savings, transitioning can still come with challenges and costs. Understanding the financial and operational impact is essential before choosing your next IT Support partner.
London-based businesses may charge between £80–£120 per hour for IT support.
Fully managed outsourced IT services is usually charged per user, making budgeting more transparent and reflective of your orgnaisation size.
UK businesses spend an average of £1,642 per employee on IT support and infrastructure.
These figures are approximate and can differ on specific requirements needed.
We understand how difficutlt it is to compare IT Support provideres, it is common that not only do you pay monhtly for support costs but this does not take into account security and infrastructure.
That’s why we keep things transparent and hassle-free when you receive a quote from us, everything you need is included as standard, with no hidden fees or unexpected charges later on.
We also take a strategic approach to technology, working alongside you to ensure all devices are upgraded efficiently on a scheduled basis, preventing any sudden, costly surprises when replacements are needed.
With us, you get clear pricing, proactive planning, and reliable IT support that keeps your business running smoothly.
Technology switching costs refer to all expenses incurred when transitioning from one IT provider to another. This includes:
If you are considering switching your IT Support services to a new provider make sure to check your contract termination fees, you should be able to find these within your original contract.
Another handy tip is to review any onboarding costs associated with switching to the new provider (if any).
If you have chosen the right IT support partner you shouldn’t experience any productivity loss or downtime during this transition, you may however need to schedule time for your new provider to attend your site and ensure they have audited and assessed everything you need getting to your your IT infrastructure in and out to offer you the optimum level of expert support.
Your new provider should complete a full in depth IT review to asses your entire IT infrastructure and give you a transparent idea of your potential security risks as well as suggestions for improvement to ensure seamless operations for all staff members this can include anything from Wi-Fi capabilities to managed data, data backups, disaster recovery, device health reports or software integration costs.
If applicable, any costs should be outlined within the scope of your IT Support proposal.
Discover our simple 4-step onboarding process—designed to ensure a seamless transition in managing your IT support while helping your business technology thrive and grow effortlessly!
Switching outsourcing IT services requires an initial setup period.
Costs can include:
✅ Onboarding the New Provider – Reviewing infrastructure and aligning with business needs.
✅ Data Migrations – Moving files and databases to new IT outsourcing services systems.
✅ System Integration – Ensuring all of your technology aligns seamlessly with business processes.
Even with outsourced IT support services, transitions may cause temporary disruptions, reducing business efficiency.
Employees need to adapt to new IT outsourcing services, impacting productivity initially.
Leaving an existing outsourced IT support provider early may incur penalties—review contract terms before switching.
A professionally handled transition strengthens credibility, while a poorly managed one can create challenges with former providers.
The right outsourced IT services provider can reduce costs in the long run by improving efficiency and service quality.
Switching IT support outsourcing may require new hardware, security updates, and system configuration changes.
Director Giles Cleverley on Syn-Star’s Seamless Switching Process
Pricing for IT support outsourcing depends on:
Service Type (basic troubleshooting vs. fully managed IT solutions).
Business Size (small businesses vs. enterprises).
Location & Demand (urban providers may charge more).
Typically, providers charge: Hourly rates (£80–£120 per hour in the UK).
Fixed monthly fees for outsourced IT services (£300+ per month for managed support).
At Syn-Star, we make outsourced IT support transitions effortless, with free IT reviews and minimal disruption to your business.
✅ No hidden fees: Every quote includes everything you need as standard.
✅ Strategic technology planning: Ensuring smooth, scheduled upgrades so you avoid unexpected, expensive replacements.
✅ Proactive IT support: Clear pricing, efficient solutions, and reliable service to keep your business running at its best.
Book your free IT review with Syn-Star today.
Anne-Marie Blazdell is a Marketing & Communications Manager with expertise in digital marketing, content creation, and IT solutions. With a strong foundation in graphic design, she trained at Farnborough College of Technology and Southampton Solent University before advancing into marketing and business IT support.
Since joining Syn-Star in 2022, Anne-Marie has specialised in crafting SEO-optimised website content, managing social media, and helping businesses navigate the complexities of IT. Her work bridges the gap between technology and business, making IT more accessible and effective.
Anne-Marie Blazdell
Anne-Marie Blazdell is a Marketing & Communications Manager with expertise in digital marketing, content creation, and IT solutions. With a strong foundation in graphic design, she trained at Farnborough College of Technology and Southampton Solent University before advancing into marketing and business IT support.
Since joining Syn-Star in 2022, Anne-Marie has specialised in crafting SEO-optimised website content, managing social media, and helping businesses navigate the complexities of IT. Her work bridges the gap between technology and business, making IT more accessible and effective.
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From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.
We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.
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From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.
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Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.
With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.
