What is the cost to call an 0345 number?
0345 numbers are non-geographic numbers used by businesses for customer service, we explore these numbers and their charges in this outlined article.
0345 numbers are non-geographic numbers used by businesses for customer service, we explore these numbers and their charges in this outlined article.
Calls to 0345 numbers are not free, but can be included in your phone plan’s inclusive minutes.
Charges vary by provider please see below.
30p – 50p
3p – 35p
20p – 35p
35p – 55p
20p – 50p
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03 0345
UK-wide Numbers
up to 16p
030
Not-for-profit organisations, charities & public bodies
up to 10p
07
Mobile numbers
10p – 20p
070
Personal numbers regulated by the Phone-paid Services
50p
This is a common question. These are non-geographic phone numbers commonly used by businesses and organisations to provide customer service.
This means that they do not mark a specific location, providing a single national point of contact for customers and clients.
As contacting customer services or sales departments can be lengthy, so in line with Ofcom regulations calls to 0345 numbers are normally charged at the same rate as calls to other landlines.
Since 2014, businesses have been prohibited from using 0845 and other premium numbers for customer service helplines, so you should never be charged more than your normal rate to make these calls.
No, it is not free.
However, if you have any inclusive minutes with your mobile network provider or telephone package then you can use them to call 0345 numbers free of charge.
For many providers calls to 0345 numbers are free when included in your minutes, the cost will occur only after you have used up all of your minuets.
Yes, the standard rate per minute to call 0345 numbers will depend on your provider.
You can be charged up to 16p per minute if you call from a landline and anything between 3p to 65p if you call form a mobile (unless of course, you have inclusive minutes).
When you have unlimited calls included in your BT package, calls to 0345 numbers will come out of your inclusive minutes.
Outside your allowance, you will be charged 20p per minute if you call from a BT landline and 49.33p per minute if call from a BT mobile.
As you can see, most providers make it possible to call 0345 as part of your all-inclusive packages only paying for extra charges once you have used up all your allowance.
But to be safe, it is best to check with your provider.
EE offers a range of plans and the cost of calling an 0345 number on EE depends on whether you are on a monthly contract or pay as you go customer.
If you have a monthly contract, you probably have some or unlimited minutes included, and you can call 0345 numbers from within your minutes package at no extra cost just like 01 and 02 numbers.
If you have used all your minutes, calls to 0345 numbers will be charged 50p per minute.
If you are on pay as you go with EE, calls to 0345 numbers will be charged at the standard rate, which is currently set at 30p per minute.
If you are on a monthly contract with Three network, the cost of calling 0345 numbers is included in your package as long as you have some minutes left.
Once you have used up all your allowance you will be charged 3p per minute.
Pay as you go customers will charged 35p per minute.
If you’re a Vodafone customer, you may be wondering how much it will cost you to call a 0345 number.
Like most providers, if you have inclusive minutes, Vodafone will allow you to make phone calls to 0345 numbers at no extra charge.
Once you have used up all your minutes you will be charged at 20p per minute.
If you have a pay as you go plan the se calls are charged at 35p per minute.
If you are an O2 customer with all-inclusive minutes calling 0345 numbers are free of charge.
If you have run out of minutes On top of that, you will be charged 55p per minute.
If you have a pay as you go plan with O2, the cost of calling a 0345 number is 35p per minute.
If you’d also like to know the cost to call a 0333 number please see our recent article.
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Agnes Molnar
Agnes is Syn-Star’s expert content writer, she has Master’s degree in English Literature that provides a strong foundation in writing and critical thinking of everything she does.
Qualifications: Masters in English Literature
In-house training: HubSpot SEO, WordPress Training.
Agnes Molnar
Agnes is Syn-Star’s expert content writer, she has Master’s degree in English Literature that provides a strong foundation in writing and critical thinking of everything she does.
Qualifications: Masters in English Literature
In-house training: HubSpot SEO, WordPress Training.
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