IT Infrastructure: Should You Include Your Phone System?

You might ask: what is the point of keeping a phone system in an increasingly digital world? What you need to consider is that we no longer talk about traditional phone systems that sit on your desk and need to be plugged in but rather we mean VoIP phone systems that businesses can integrate with their employees’ work mobile to stay connected anytime anywhere using the internet. Using well-implemented VoIP phone systems that are part of your IT strategy have enormous advantages to both your customers and your workforce:

• First, let’s be honest, phone calls are faster than emails and, in a world, where competition is high and most tasks are automated, your clients will appreciate a prompt response and a human voice.

• By aligning a VoIP phone system with your IT infrastructure, calls will come through no matter where your employees are located enhancing operational efficiency and customer satisfaction.

• A phone system that communicates with other parts of your IT set up can ensure calls are monitored and routed effectively to the right person.

• Automated tasks like call forwarding, fraud detection, CRM Integration and call tracking can optimise communication and boost efficiency.

• The ability to make calls wherever you are can significantly improve productivity. The agility of VoIP phone systems that seamlessly integrate with other parts of your IT set up will provide you with a more flexible working environment and is perfect for remote workers.

• Implementing an integrated phone system provides businesses with the ability to have a better control over data security. With VoIP encryption, strong passwords, regular updates you can ensure of confidentiality and prevent eavesdropping and unauthorised access.

• A well-integrated system can promote employee collaboration and can lead to better decision-making.

• A company that is reachable via phone creates a positive company image. Make sure that your phone number is clearly displayed on your website, the last thing you want is frustrated clients frantically scrolling through your website or Google to find your number.

• Integrating your phone system will help you reduce costs by eliminating the need for separate communication systems. Utilising a single platform for all your communication needs your business can save money on software licenses, maintenance, and support costs.