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Case Study

How we Transformed The IT Infrastructure for a Leading Manufacturing Firm in Portsmouth

A Brief History of this Leading Manufacturer based in Portsmouth

Syn-Star’s IT support empowers this high-tech manufacturer to automate more processes and streamline operations to become a leader in its field, by installing and maintaining modern, integrated, reliable IT hardware and software.

This leading engineering company is an established business which has been manufacturing precision metal products since 1969. Over the years the company has invested in new turning equipment, supporting fixed and sliding head turning, and in an Enterprise Resource Planning (ERP) platform from Javelin, evolving into an ultramodern CNC (Computer Numerical Control) production facility to serve a growing customer base.

Highlighted Issues

  • Updated Hardware
  • Updated Software
  • Improved Connectivity
  • Greater Automation
  • Automatically Installed Updates
  • Slicker Processes
Manufacturing IT Support Case Study

Project Overview

This leading manufacturing company in Portsmouth faced significant challenges with outdated IT hardware and software.

To maximise the efficiency of their ERP system and enhance automation, they required modernized technology and improved connectivity.

Challenges
Outdated IT Infrastructure:
The existing hardware and software were not equipped to handle the advanced functionalities of the ERP system, leading to inefficiencies and limited automation capabilities.

Connectivity Issues:
Poor connectivity hindered seamless communication between various departments and systems, affecting overall productivity and coordination.

Human Factor in Manufacturing:
Despite advancements in technology, manual processes were still prevalent in the manufacturing workflow, causing delays and reducing production speed.

Manufacturing IT Support Case Study

Project Scope

Syn-Star was tasked with a complete software and hardware upgrade as well as enhancing the connectivity and improving the automation integration within their systems.

Complete Software and Hardware Upgrade:
Replacing outdated technology with the latest software and hardware solutions to support modern applications and processes efficiently.

Enhancing Connectivity:
Establishing a robust and reliable network infrastructure to facilitate seamless communication and data transfer across the organisation.

Improving Automation Integration:
Integrating advanced automation tools to optimise manufacturing processes, increase production speed, and enhance overall efficiency.

Improvements Implemented

  • Upgraded IT Hardware and Software
  • Enhanced Connectivity
  • Automation Integration
IT Support Technicians

The Syn-Star Team

Stuart (Technical Lead):
Stuart led the project, overseeing the entire upgrade process, ensuring that all technical aspects were executed flawlessly, and coordinating with the team to meet project goals.

Lily (3rd Line Tech):
Lily provided high-level technical support, addressing complex issues, and ensuring the smooth deployment of new hardware and software. She also played a crucial role in the integration of automation tools.

IT Support Technicians

Implementation Timeline

Assessment and Planning (Weeks 1-2):
Conducted a thorough assessment of the existing IT infrastructure and developed a detailed plan to address identified needs.

Hardware and Software Deployment (Weeks 3-6):
Deployed state-of-the-art hardware and software, ensuring compatibility with the client’s ERP system and other critical applications.

Network Enhancement (Weeks 7-8):
Implemented advanced networking solutions to enhance connectivity, including upgrading network hardware and optimising configurations.

Automation Integration (Weeks 9-10):
Integrated cutting-edge automation technologies into the client’s manufacturing processes, configuring and deploying tools that seamlessly interacted with existing systems and workflows.

Contact Syn-Star for IT Support
Contact Syn-Star for IT Support

Challenges & Solutions

Modernised IT Infrastructure

The client now benefits from a modern IT environment that supports their operational needs and future growth.

Improved Connectivity

Enhanced network connectivity has led to better communication, faster data transfer, and improved coordination across departments.

Increased Automation

The integration of automation tools has streamlined manufacturing processes, reduced manual labor, and increased production efficiency.

Key Takeaways

Strategic Planning is Crucial

A thorough assessment and detailed planning phase are essential for the successful execution of complex IT projects.

Team Expertise Matters

Having skilled professionals like Stuart and Lily ensures that technical challenges are effectively addressed and project goals are met.

Continuous Improvement.

Upgrading IT infrastructure and integrating automation are ongoing processes that require regular evaluation and updates to maintain efficiency and competitiveness.

Talk to an Expert

Client Quote

Karl – Director

After upgrading all our hardware there’s less downtime because the systems are more reliable which makes us more efficient

Syn-Star are easy to deal with. Their knowledgeable technicians know our business inside out. They are very good at keeping everything running without problem.

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Team Productivity
& Monitoring

Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being.  Also they are able to clock in and out, so really good for flexi-working.

Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on.  This can be run in normal or stealth mode.

Book a FREE fact finding session to discuss the different options.

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What we do to help out...

We proactively seek opportunities to support good causes for our community.

From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.

We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.

Security

Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated. 

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Strategy &
Future Planning

Your business will never fall behind with its technology when you work with Syn-Star.


We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.

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Syn-Star
Academy

Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats. 

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Team Productivity & Monitoring

At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.

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Robust
& Reliable

At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.

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Providing Equipment
You Need

Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need. 

From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.

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VoIP Phone
Systems

There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.

Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.

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Internet
Connectivity

With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.

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