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Case Study

How we met varied communication needs across a complex organisation in Portsmouth

Case Study to improve telecoms

A Brief History of 2MV Logistics

This family-run freight and distribution company, based in Portsmouth, has grown significantly since its humble beginnings in 2001 with just two men and a van.

Now operating a fleet of over 30 vehicles and managing European and international freight via road, sea, and air, the business has evolved into a complex organisation with diverse roles, from warehouse attendants to logistical coordinators.

Highlighted Issues

  • Inefficient Call Handling
  • No Visibility of Call Status
  • Poor Communication in Noisy Environments
  • Limited Flexibility for Remote Work
  • Lack of Reporting and Oversight

Project Overview

With this growth came the need for a more intelligent and flexible communication system. Syn-Star was brought in to modernise their telecoms infrastructure, ensuring seamless internal and external communication across departments and locations.

Project Scope

Syn-Star’s objective was to replace the company’s outdated analogue phone system with a modern VoIP solution tailored to the unique needs of each department.

The scope included installing softphones on PCs, providing mobile handsets and headsets, enabling Busylamp status indicators, and integrating a mobile app for remote access.

The system needed to support multitasking, hybrid working, and efficient call routing while improving safety and productivity in high-noise environments like the warehouse.

Improvements Implemented

  • VoIP System Installation
  • Busylamp™ Integration
  • Automated Call Reporting
  • Softphones on Office PCs
  • Multitasking Headsets
  • Mobile App Access
IT Support Solutions

How the Team Helped

Syn-Star’s technicians began by conducting a thorough assessment of the company’s operational structure and communication pain points.

They worked closely with Operations Manager Fabienne Tyler to understand the needs of each department from office staff to warehouse teams. By tailoring the VoIP system to suit different roles, they ensured that every employee could communicate efficiently and safely.

The team also provided hands-on training and ongoing support, helping staff adapt quickly to the new system and maximise its benefits.

IT Support Solutions

Implementation Timeline

Weeks 1–2 Discovery & Planning

Met with department leads to assess communication workflows and identify inefficiencies. Mapped out a tailored VoIP solution.

Weeks 3–4 System Configuration & Hardware Setup

Installed softphones, headsets, and Busylamp indicators. Configured call menus and routing protocols.

Weeks 5–6 Deployment & Staff Training

Rolled out the mobile app, tested system functionality across departments, and trained staff on using new tools effectively.

Business phones for distribution warehouses
Business phones for distribution warehouses

Challenges & Solutions

Encrypted Communication

Analogue systems lacked encryption and exposed sensitive data. VoIP system with secure cloud-based protocols ensured safe, encrypted communication across all channels.

Departmental Call Menus

Missed calls and inefficient routing led to delays and lost productivity. Departmental call menus and Busylamp indicators streamlined call handling and reduced response times.

Real-time Status

No visibility into who was on a call or available, causing confusion and wasted time. Real-time status indicators and automated reporting improved transparency and accountability.

Project Outcome

Streamlined Call Routing

Incoming calls are now directed to the correct department, reducing hold times and eliminating unnecessary transfers.

Improved Staff Efficiency

Headsets and softphones allow multitasking, freeing up desk space and enabling movement during calls.

Hybrid Work Enabled

The mobile app allows staff to work remotely without compromising communication quality or professionalism.

Data-Driven Management

Weekly call reports provide insights into team performance, helping managers optimise staffing and workflows.

IT Apprentice being trained

Key Takeaways

This project showcases how tailored telecoms solutions can transform communication in a complex, fast-paced business.

By replacing outdated systems with a flexible VoIP setup, Syn-Star empowered the freight company to operate more efficiently, safely, and collaboratively.

The result is a future-ready infrastructure that supports hybrid work, improves customer service, and enhances internal coordination proving that smart technology is essential for scaling success.

IT Apprentice being trained

Client Quote

“Slick and Efficient Operation”

“Our phones are answered, directed more smoothly and efficiently now, giving a better service for our customers, who get a first impression of a slick and efficient operation.”

“We can use the generated reports to see how we handle calls and how we can improve moving further.”

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What we do to help out...

We proactively seek opportunities to support good causes for our community.

From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.

We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.

Security

Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated. 

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Your business will never fall behind with its technology when you work with Syn-Star.


We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.

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Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats. 

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At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.

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At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.

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Providing Equipment
You Need

Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need. 

From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.

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Systems

There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.

Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.

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With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.

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