Sales: 0333 242 2441

Sales: 0333 242 2441

Support: 0333 242 2447

Support: 0333 242 2447

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Sales: 0333 242 2441

Support: 0333 242 2447

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Syn-Star IT Support

Pricing for IT Support

IT Support Pricing to Fit Every Budget

IT Support Pricing

Tailored Solutions for Your Business

We understand every business is unique.

That’s why we offer customised IT support packages designed to meet your specific needs.

Our goal is to provide you with the right level of support without pushing unnecessary services.

Watch our video to learn more

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What's Included?

At Syn-Star, we offer two flexible IT Support options to fit your business needs.

Our standard IT Support package ensures your business has the cover and support it requires, while our On Demand package provides security and performance without the full commitment of monthly support.

Explore our comparison table for a detailed look at our services.

For questions or more information, our team is ready to assist you.

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Fully Managed IT Support On Demand IT Support
24/7 Device Monitoring
Managed Windows Security Updates & Patches
Device Alerting
Asset Management
Client Portal
Automated Ticket Allocation & Resolution Tracking
Monthly Reports
Client Relationship Manager
Remote Support
Laptop / Desktop / Mac / Server Support
Charged
Internet & Network Infrastructure Support
Charged
Guaranteed 2 Hour Emergency Response SLA
Annual Deep Dive & Quarterly Strategy Meetings
Including a 5 Year Budget & Roadmap
Compliance – Guidance & Planning
Microsoft Compliance Management & Support
Project Management
Back-up Monitoring & Disaster Recovery
Third-Party Supplier Liaison
Onsite Support & Troubleshooting
Charged
Charged
New Hardware Configuration & Installation
Charged
Charged
Fully Managed IT Support Device-Only Monitoring
Remote Support
Laptop / Desktop / Mac / Server Support
Unlimited
Charged
Guaranteed 2 Hour Emergency Response SLA
Annual Deep Dive & Quarterly Strategy Meetings
Including a 5 Year Budget & Roadmap
Compliance – Guidance & Planning
Microsoft Compliance Management & Support
Project Management
Back-up Monitoring & Disaster Recovery
Third-Party Supplier Liaison
Technical Key Point Of Contact
Remote, Office and Hybrid Workers Included
ITIL – Operational Model & Best Practice
24/7 Device Monitoring
Automated Ticket Allocation & Resolution Tracking
Managed Windows Security Updates & Patches
Device Alerting and Escalation
Asset Management
Client Portal
Monthly Reports
Client Relationship Manager
Team Training Sessions
Internet & Network Infrastructure Support
Charged
Onsite Support & Troubleshooting
Charged
Charged
New Hardware Configuration & Installation
Charged
Charged

Optional Cyber Security Protection

Our top priority is to keep your business secure.

During your initial IT support meeting, we will discuss the best cybersecurity options to ensure your business is well protected.

DEVICE PROTECTION
Managed End point Protection (Anti-Virus)
Managed End Point Detection & Response
Ransomware Threat Detection
Zero Trust Device Applications
Device Encription
Enhanced MFA Login
MS intune
USER PROTECTION
Hosted Anti-Spam
Password Manager
Cyber Security – Team Training
Cyber Security – Team Testing
24/7 Dark Web Domain Monitoring
Geographic User Restrictions
Extended Login Protection
DATA & BACK-UP
Central Data Back-up
Automated Managed Cloud Back-up
Microsoft 365 Back-up
Firewalls and Managed Switches
Dmarc, DKim and SPF
Redundant onsite Hardware
Cyber Essentials Certification
DEVICE PROTECTION
Managed End Point Protection (Anti-Virus)
Managed End Point Detection & Response
Ransomware Threat Detection
Zero Trust Device Applications
Device Encryption
Enhanced MFA Login
MS Intune
USER PROTECTION
Hosted Anti-Spam
Password Manager
Cyber Security – Team Training
Cyber Security – Team Testing
24/7 Dark Web Domain Monitoring
Geographic User Restrictions
Extended Login Protection
DATA & BACK-UP
Central Data Back-up
Automated Managed Cloud Back-up
Microsoft 365 Back-up
Firewalls and Managed Switches
Dmarc, DKim and SPF
Redundant onsite Hardware
Cyber Essentials Certification
Get a Quote

How we can help?

We don’t believe in one-size-fits-all solutions.

Instead, we create bespoke quotes for each client.

Our team will assess your requirements and tailor a support package that includes only the elements you need.

No more, no less.

Our team of expert technicians are always ready to assist you.

Whether it’s troubleshooting issues, setting up new systems, or optimising existing systems, we’ve got you covered.

Your entire team have full access to our experienced technicians to assist with any issues or concerns they have.

Backup and Disaster Recovery

Safeguard your data and recover quickly from any unforeseen incidents.

Cloud Computing Integrations

Leverage the power of the cloud for scalability and efficiency.

Penetration Testing (Ethical Hacks)

Test your defences to identify vulnerabilities before attackers do.

Cyber Security Defences

Including industry leading, Anti-Virus, Anti-Spam, Ransomware, Dark Web Monitoring and Employee Testing & Training

Communication is key.

Our business phone systems keep you connected.

Whether you’re in the office or working remotely, we ensure seamless communication for your entire team.

All phone systems come with unlimited support, find out more.

Don’t lose sleep over IT problems.

Our 24/7 device monitoring ensures that any issues are detected and alerted promptly to ensure your IT uptime is improved.

We proactively monitor your systems to prevent downtime and keep your business running smoothly.

Having reliable broadband is essential for any business.

We offer competitive business broadband for businesses of all sizes.

With lightning-fast speeds and a rock-solid network, our broadband ensures you never miss a beat in today’s fast-paced digital world.

To Excel, Businesses Need More Than Standard Break-Fix Support

Since 2002 we have been supporting companies like yours, but why do they choose to stay with us?

Syn-Star are a trusted managed support service (MSP) unlike your typical break-fix support we remotely manage our customer’s IT.

We look after your systems and can see the health of each device, access each device remotely, perform security updates, fix bugs and notify you of any problems before they happen.

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Support with Microsoft 365 Licences and Pricing

Client Case Study

Guildford Baptist Church IT Support Case Study Cover
Office relocation client case study in Fareham
Enhancing IT Infrastructure for a Petersfield Arboriculture Company
Cyber Security disaster avoided case study
IT Support for a leading precision engineering company in Portsmouth

Benefits of Managed Support

  • Cost Savings

A Managed Support Provider looks after your technology and notifies you of any IT that is in need of an upgrade before it breaks. This will reduce downtime as you will never again be without the technology you need to run your business.

When you outsource to a Managed Support Provider you will not be in need of an in-house IT Manager. Saving a potential £50,000 on an annual salary.

In addition to that, there’s the cost of the initial recruitment, ongoing training and associated company benefits such as pensions, national insurance, paid sick leave etc.

  • Visibility

Using an (MSP) gives complete visibility over your workforce. This means temporary workers, consultants, freelancers and contractors will have full remote support access on their devices.

  • Scalability

As technology grows increasingly complex in-house hardware and software management becomes more challenging. When you outsource your IT to an MSP provider you benefit from unlimited support and no limits on the type of technology you want to implement.

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Peace of Mind with your IT Support Partner

Technology is the primary driver for business growth.

90-Day Happiness Guarantee

At Syn-Star we offer a 90-Day Happiness Guarantee which allows you to cancel your contract within the first 90 days if you’re dissatisfied with our service.

2 Hour Emergency Response

Additionally, we promise that any emergency issue logged by your team will receive a response within two hours during our IT support opening times.

IT support providers free promise transitioning bonus

What Should Your IT Support Be Doing For You?

Read our recent article that outlines what the right IT company should do for your business.

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Syn-Star IT Support

We Partner with The Best

Microsoft Partner
Duo
Hornet Secuirty logo
Ubiquiti
Datto Gold Partner Cyber Secuirty
Cyber Smart
Sophos partners
synstar and draytek disaster recovery
AWS
HP logo
myglue
fanvil telecoms
Logitech
webroot logo
Penetration testing logo

Frequently Asked Questions

Absolutely! We have a dedicated team working in our repairs workshop five days a week.

We can repair your business technology including, computers, servers, mobiles, tablets and printers.

Our standard charge is £95+VAT per hour, if you are a support client, this is discounted to £80+VAT per hour.

We charge a minimum of 1 hour, then 15-minute increments thereafter.

This depends on what the server is doing.

If this installation is to run a few applications the cost would be approximately £1,000. 

But if it is running multiple virtual machines and multiple SQL databases this will be more.

The best guesstimate for  installing a server is between £1,000 – £2,500. 

Please contact us today and we will be delighted to give you an exact quotation.

We charge a fixed rate of  £65+VAT for an instore config and setup. 

We will do all the pre-installation at our premises, meaning a lot less disruption for you and your colleagues. 

We then complete the installation at your premise at our standard site visit rate.

It is difficult to give the exact price, as it depends on the printer and how many users.

We charge per hour and this takes 1-2 hours on average.

Our hourly charge is £80+VAT for support clients and £95+VAT for non-support clients.

We charge exactly the same as Microsoft, we do not ‘load our prices’

Please click here for up-to-date prices from Microsoft.

Please contact us for exact details and help on which is best for you and your business.

We charge £2.40+VAT per month / per user for a standalone cloud backup of your Microsoft 365.

Please bare in mind that the ‘dataset’ within 365 is fragmented with SharePoint, so you will require one additional license.

e.g. a business of 10 people using Microsoft 365 applications including SharePoint will require 11 licenses (11x£2.40 = £26.40+VAT)

We charge £60+VAT per month for up to 3TB of data.

We do not just provide break-fix. We can provide everything your business needs to grow and run efficiently.

The cost of managed support is tailored to your needs so we cannot give you a definitive price until we have had our initial meeting.

Contact us now

Sales

0333 242 2441

hello‌@‌‌‌‌‌syn-star.co.uk

Support

0333 242 2447

support@‌‌‌‌‌syn-star.co.uk

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Our Services

IT Support

On Demand IT Support

IT Support Pricing

Microsoft 365

IT Consultancy 

Telecoms

Cyber Security Services

Cyber Security Training

Cyber Essentials

Penetration Testing 

Areas we cover

Hampshire

West Sussex

Surrey

Portsmouth

Petersfield 

Chichester

Winchester

Guildford

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Industries

Manufacturing

Accounting

Learning

Learning Centre

Blogs

Webinars

Case Studies

Videos

Company

About Us

Careers 

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Contact

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ITIL Trained Staff
Microsoft Solutions Partner
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Sales:
0333 242 2441


Support:
0333 242 2447


Email:
hello@syn-star.co.uk

IT Support Quote

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Team Productivity
& Monitoring

Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being.  Also they are able to clock in and out, so really good for flexi-working.

Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on.  This can be run in normal or stealth mode.

Book a FREE fact finding session to discuss the different options.

Click here to book a fact finding call  >

What we do to help out...

We proactively seek opportunities to support good causes for our community.

From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.

We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.

Security

Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated. 

Contact us for more details  >

Strategy &
Future Planning

Your business will never fall behind with its technology when you work with Syn-Star.


We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.

Contact us for more details  >

Syn-Star
Academy

Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats. 

Contact us for more details  >

Team Productivity & Monitoring

At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.

Contact us for more details  >

Robust
& Reliable

At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.

Contact us for more details  >

Providing Equipment
You Need

Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need. 

From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.

Contact us for more details  >

VoIP Phone
Systems

There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.

Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.

Contact us for more details  >

Internet
Connectivity

With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.

Contact us for more details  >