Sales: 0333 242 2441

Sales: 0333 242 2441

Support: 0333 242 2447

Support: 0333 242 2447

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Sales: 0333 242 2441

Support: 0333 242 2447

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Syn-Star IT Support

On Demand IT Support
When You Need It

On Demand Support
and Secure Devices

For a small monthly fee, we provide a foundational layer of protection to safeguard your business from potential threats with the cost efficiency of paying only for the support you use.

  • Cost Effective for Small UK Businesses
  • Flexible & Scalable
  • Minimise Stress & Uncertainties
  • Tailored Support for Specific Issues
  • Better Cyber Security & Protection
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Want to Learn More?

Watch our short video on how our On Demand IT Support will help your business.

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Can I Use On Demand Support if I Already Have an Internal IT Person?

The answer is YES!

By leveraging our Remote Monitoring System, your internal team will be given the strategic advantage of advanced alerting to focus on the most important tasks while we manage routine maintenance and monitoring.

If you have internal techs (full or part-time) they will be spending valuable hours doing low value and repetitive tasks such as updates and patches. Our enhanced automation frees up your in-house IT team to focus on the higher value tasks and initiatives, enhancing your business productivity and innovation.

Our RMM tools enable us to continuously monitoring your IT infrastructure 24/7, providing real-time alerts to your internal IT team.

This means potential issues can be easily identified and addressed before they escalate into critical problems, allowing your IT team to work on the most important cases ensuring the smooth running of your business.

While our RMM services mean your team can handle all alerts independently, we provide additional on demand to support when you need it. (Charged additionally)

This flexible option ensures you have access to our experts whenever needed, without committing to fully managed support.

Guide on IT Support for Small Businesses

IT Support Buyers Guide

for Small Businesses

We cover key areas such as the differences between on-demand and fully managed IT support, cybersecurity, and equipment needs to help you determine the right level of support for your business.

Get Your Free Copy

Customer Reviews

"A Game-Changer for Our IT Team!"

We thought this type of protection was too expensive to consider until we found Syn-Star!

John B

IT Manager

I feel our devices are more secure, and we no longer stress about potential hacks. It has changed our work environment for the better.

Sarah P

Business Owner

"Incredible Value and Efficiency"

The alerts have helped the tech's fix issues faster. This service is a must-have for any business!

Tom H

Business Owner

"Effortless Setup and Reliable Alerts"

It's like having an additional support team without the extra cost. I can't recommend this service enough!

Email L

Director

I still can't believe we procrastinated for 4 months, then the onboarding took under 2 hours of our time! The setup was a breeze!

Ryan J

Director

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How Easy Is It to Move to Syn-Star?

We want to assure you that transitioning to Syn-Stars On-Demand IT Support will be seamless with our straightforward 4-step process.

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Device-only Monitoring setup steps

How Your Alerts Work

Automated alerts with priority level escalation prompts.

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Device-only Monitoring Alerts

If ever you need help with fixing the alerts, you have the option of using syn-star technicians! (charged separately).

Giving you complete peace of mind.

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What's Included?

  • Priority Level Alerts
  • Automated Updates
  • Weekly Patches
  • 24/7 Monitoring

Don't Need Monthly IT Support
But Want Peace of Mind?

You may not need managed IT Support but you still need to ensure all devices are being actively monitored and properly maintained.

Get a Quote

How our On Demand
IT Support Package Works

We complete manual tasks to ensure your devices have the best protection. This enables your team to concentrate on your more critical priorities.

Our device only platform will automatically optimise your devices.

For example, when your device storage space is low (20% remaining), to enhance performance, our system will automatically eliminate clutter on your behalf to increase uptime and pre-empt any inconvenience to your team. Your internal team will also be alerted of these issues simultaneously. 

Device-only Monitoring

Our platform simplifies the process of overseeing and managing your organisation’s machines using our simple automation.

Regular updates are crucial for maintaining your system’s integrity and protecting against vulnerabilities.

Our secure device monitoring keeps a watchful eye on your systems 24/7, ensuring early detection.

Our Industry leading platform monitors all of your devices 24/7.  Whenever incidents happen it will email alerts directly to your team to be able to action internally.

If you are not able to, Syn-Star can action and repair the device (additional charges apply)

Our platform automatically flags and schedules updates and security patches on your entire network of devices.

If you need help, we are here!

What if your tech person is on holiday? or do you not have the internal skills for the bigger issues? Then the Syn-Star tech team can provide support on an AdHoc basis (Remote Tech support is charged per 15 minutes)

Also able to provide:
– M365 Licenses
– Security software
– Training
– New Hardware & Software
– Business Telecoms
– Broadband & Networking

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On Demand IT Support Without Technician Time

Our On Demand IT Support is specifically designed for any business that may not need comprehensive support.

Upon request, managed support and strategic planning services are available to all businesses if required.

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Benefits of On Demand Support

Increase business uptime with your IT Support

Regular servicing, patches and updates to improve company-wide device performance.

Improved productivity when using business IT Support

Automations are set up to ensure nothing is ever missed in every aspect of your systems.

By leveraging our monitoring platform, your team can proactively respond to alerts, allowing them to concentrate on the areas that need immediate attention.

business growth when using IT Support

Giving your team the ability to focus on urgent issues ensures that when your technology requirements change your team has the tools to keep up with this demand.

Give employees all the right tools

Our continuous monitoring will ensure all of your machines work without interruptions at optimum efficiency giving your team more time to spend on the more important resolutions.

Security

24/7 monitoring of all of your business devices will support your team to minimise any security threats.

Your team will benefit from Syn-Star’s expert knowledge of cyber security. Additional Add-ons are available if required.

Giving you the data and information you need

Knowing your devices are monitored and up-to-date regardless of internal resources and holidays will give you peace of mind.

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Knowledge &

Educate

Discover our Learning Centre, designed to empower your business with knowledge and practical insights.

How to Proceed?

Lets talk, if you click below and with only three simple questions, our team will be in touch to discuss your requirements.

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Checkout our popular blogs

What to look for when switching providers

10 Signs you need IT Support

How can IT Solutions benefit your business?

Top 10 tips to keep your computer in optimal condition

What will the right IT company do for your business?

Benefits of preventative computer maintenance

How to choose the right IT company

9 Things to consider before switching IT Support providers

Does your IT strategy need a review?

Cyber Security Add-ons

You can choose to include our Syn-Star 360 protection package in addition to your On Demand IT Support to ensure extra protection.

Syn-Star 360 includes:

  • Managed Anti-Vrus
  • Ransomware Threat Protection
  • EDR (Endpoint Threat Protection)
Get a Quote
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Client Success Stories

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Office relocation client case study in Fareham
Enhancing IT Infrastructure for a Petersfield Arboriculture Company
Cyber Security disaster avoided case study
IT Support for a leading precision engineering company in Portsmouth

Frequently Asked Questions

Syn-Star’s On Demand IT Support is your gateway to comprehensive IT support.

If you have an internal IT professional managing your business devices but require assistance with alerts, security measures, and resource allocation, including automated updates, our device-only monitoring will be the expert partner you need to ensure complete protection for your business.

Our On Demand IT Support is designed to assist your  team with timely updates and alerts through our advanced IT management systems.

Should you need extra assistance with alerts beyond your skill set, we offer on demand support for your entire team to ensure all your IT needs are met effectively.

Our On Demand IT Support plan start with an initial 12-month commitment and seamlessly transition into a flexible rolling contract, renewed every 3 months.  

You can opt to include our Syn-Star 360 cyber security add-on to your device-only monitoring package. If you require further assistance this can be discussed during your initial meeting.

Within the 4 step onboarding process, everything your internal team need will be automatically set up. Your team can use this time to ask all questions they have regarding our platform.

When choosing On Demand IT Support you will benefit from:

  • Access to Industry-Leading Data
  • Automated Updates
  • Peace of Mind
  • Scaled Alerts
  • Uptime
  • Minimised Threats

If you find your team require a lot of additional support we are happy to discuss a plan to move your contract over to our fully comprehensive IT Support package.

These concerns can be brought to our attention at any time through your dedicated account manager.

Our On Demand IT Support platform has been set up to ensure your business is GDPR Compliant. 

Our On Demand IT Support package offers flexible, per-device pricing that effortlessly scales with your business needs, ensuring you only pay for what you use.

On average depending on your availability, our on-boarding process usually takes no more than 3 to 5 days to complete in full. 

The final step in the onboarding process requires all employees to download our software through one simple link that we provide, Once this has been completed company-wide the setup process is complete.

Contact us now

Sales

0333 242 2441

hello‌@‌‌‌‌‌syn-star.co.uk

Support

0333 242 2447

support@‌‌‌‌‌syn-star.co.uk

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Areas we cover

Hampshire

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Portsmouth

Petersfield 

Chichester

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Sales:
0333 242 2441


Support:
0333 242 2447


Email:
hello@syn-star.co.uk

IT Support Quote

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Team Productivity
& Monitoring

Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being.  Also they are able to clock in and out, so really good for flexi-working.

Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on.  This can be run in normal or stealth mode.

Book a FREE fact finding session to discuss the different options.

Click here to book a fact finding call  >

What we do to help out...

We proactively seek opportunities to support good causes for our community.

From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.

We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.

Security

Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated. 

Contact us for more details  >

Strategy &
Future Planning

Your business will never fall behind with its technology when you work with Syn-Star.


We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.

Contact us for more details  >

Syn-Star
Academy

Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats. 

Contact us for more details  >

Team Productivity & Monitoring

At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.

Contact us for more details  >

Robust
& Reliable

At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.

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Providing Equipment
You Need

Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need. 

From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.

Contact us for more details  >

VoIP Phone
Systems

There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.

Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.

Contact us for more details  >

Internet
Connectivity

With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.

Contact us for more details  >