Outsourced IT Support Services

Outsourced IT support refers to hiring an external expert provider to manage and maintain your IT infrastructure, ensuring your business runs smoothly.

At Syn-star our clients join on a 90-day happiness guarantee meaning you can end your contract within the first 90 days if you are not satisfied.

The full contract for outsourced IT support runs for 12 months, after this initial 12 months then switches to a three-month rolling contract. 

A lot of businesses who come on board are grateful for the way we have set this up. If you have any questions about our contracts and services, contact us and we will guide you through everything.

By leveraging a help desk outsourcing service, businesses gain access to an entire team of certified IT experts that work day in, day out to resolve any technical issues you have, minimising your downtime, and enhancing your teams experience.

Enhanced outsourced help desks are not the only reason to switch to outsourced IT Support, we have the capabilities to actively monitor and maintain the health and security of your entire IT infrastructure ensuring your business is consistently supported.

Yes!

We offer tailored IT outsourcing solutions designed to fit your business needs.

in order for us to give you the most accurate quote tailored to your needs, book a free IT review with one of our experts today.

We’re able to support people with software issues anywhere in the world.

If you have teams on-the-road, or based at home, we can provide remote IT support whenver they need it.

In fact, we were supporting remote workers long before the days of lockdowns, so you can have confidence in our experience and know that we will provide the very best remote IT support for optimal productivity.

Not at all. We believe in a transparent approach to our outsourced IT support. Therefore, your package includes unlimited remote support requests regardless of how complex or minor a problem may be.

We offer a full range of outsourced IT services, including telecoms, cabling, and providing Cloud-based software solutions, such as Microsoft 365 connectivity and migrations.

We have a dedicated team working in our repairs workshop five days a week and our IT helpdesk operates Monday to Friday, 07:30 to 17:00 with the 24/7 outsourced support as an additional extra.

We provide a prompt,  hardware repairs service, with access to thousands of spare parts, so we can repair your machines in hours and days not weeks and months.

For more complex repairs, when we may have to order in parts, we have a strong relationship with our suppliers, who support us quickly when we need it.

Our outsourced IT helpdesk is ready to respond quickly to calls for help if you are hit by a cybersecurity issue.

Our team of experts has decades of experience in dealing with cyberattacks and getting businesses back to work as quickly as possible.

We also offer cybersecurity training for members of staff to spot suspicious communications and we help businesses to reach thier required level of security to achieve the Government’s Cyber Essentials accreditation.

We provide training in three essential areas, dark web monitoring, cyber security and email phishing awareness. We ensure your team is fully aware of evolving threats so they are equipped with the necessary information to keep your business safe.

We also help businesses to achieve Cyber Essentials accreditation, crucial for working with government bodies, charities and large corporate clients. Your customers can be confident that you have systems in place to protect their data.

We provide outsourced IT services to businesses across finance, healthcare, retail, manufacturing, and more.