Romsey IT Support

Information Technology (IT) Support, sometimes known as technical support, is a service to an individual or business that consists of solving issues when it comes to computer technology. From assisting with software issues, to addressing matters with hardware, IT Support is focused on this.

Absolutely! We use the industry leading management systems to ensure this. Everything we do is focused on protecting your and your clients’ personal data, especially when we’re working on your machines to offer IT Support.

We have been helping companies like you with IT and telecoms since 2002. Our team comprises of senior IT solutions specialists to help you with the most complex of matters, down to 1st Line Technicians who are our first-line of defence when it comes to addressing your IT issues.

Nope! About 97% of the IT Support we offer is achieved remotely. We’re based in Hampshire, but we support businesses across the country with their IT systems. If you’re in need of an on-site visit, this may be arranged.​

Our IT Support contracts are for a minimum of 12 months, and then continue on a three month rolling contract. We’re not in the business to tie you in to a lengthy IT support contract.

The role of an IT Support specialist is to ensure your technology is doing what it’s designed to do. IT Support is important because the team makes sure your data is stored in a secure way. Without the support of an IT professional, you may loose important information and interrupt business operations.

We have a 90 days happiness guarantee – this means if you’re not truly satisfied with our IT Support for business service within the first 90 days, you can terminate your contract. But we’re confident you’ll never need to do this.

We have case studies from previous clients that you can read, as well as reviews on Google. In addition to this, we have been running for over 20 years. This wouldn’t be possible without a client base.

IT technical support monitors the systems and networks belonging to a business. General day-to-day maintenance, such as updates, is conducted by an IT Support specialist too. Problems tend to be resolved in-person or remotely.

We love working with charities and discount our IT services to good causes. We’re sometimes interested in volunteering for events too, so get in touch and let us know what you’re up to.

Please visit our Pricing page where we outline the monthly pricing of our IT Support Package. 

Our IT Support includes support for 2nd and 3rd devices. So, if you have one computer but also a laptop and tablet, we’ll support you with them too.

Setting up IT Support for business will start with a review of your current technology. Following this, there will be a conversation about your requirements, to help with writing a bespoke proposal. If accepted, there will then be a turnkey on-boarding process which is included in the cost.

We live and breathe technology. Whether that be computer systems or security advancements, we like to be in the know. We also view our clients as partners. This means we work together to find optimal solutions to issues, as well as improvements to prevent future downtime from occurring.

We can support your IT regardless of whether you’re based in an office or work elsewhere. Remote IT support is one of our most popular services as it can be utilised by pretty much anyone.