Hardware Monitoring: How Syn-Star Does It?

Syn-Star provides proactive IT support. Instead of waiting for your hardware to break we keep them in good health to avoid unnecessary downtime and worry.

What is Hardware?

A computer’s hardware consists of its physical parts, including its internal pieces and connected external devices. Hardware components perform a computer’s tasks like calculating data, storing information, processing input, and providing output. Any part of a computer that you can physically touch is hardware.

What is Hardware Monitoring and Why is It Necessary?

Hardware monitoring is the practice of tracking and managing the health and performance of a computer’s physical components. A hardware monitor is a software application that checks for critical performance metrics such as fan speed, CPU temperature, voltage, battery, memory, and disk space.

Here’s why it is crucial:

  • Minimise Downtime: Considering, that more than 50% of network outages are caused by hardware failures, then yes, absolutely, hardware monitoring should be part of your business’ network protection strategy. Early detection of any issues will significantly reduce the chances of downtime.
  • Stronger Cybersecurity: You may not think so, but hardware monitoring plays a crucial role in cybersecurity. Hardware monitoring allows organisations to create a defensive roadblock against cyber attacks. It protects against intrusion by promptly detecting unusual behaviour that could signal a security breach and thus contributing to best security practices. Efficiently operating hardware will help ensure productivity of your remote employees who are reliant on cloud and VPN services.
  • Cost Savings: Anticipating hardware issues and efficiently reallocating resources can lead to significant financial savings.

Hardware Monitoring: How Syn-Star Does It?

Syn-Star work on continuous oversight of the physical components of your computer network, such as servers, routers, switches, and storage devices, to ensure they are operating within desired parameters.

We do this by running locally installed software on your machines communicating periodically with a cloud-based Command & Control system. Syn-Star then receive information on that machine around the clock and so, our team can resolve any issues before having a severe negative impact on your business operations.

Leveraging automation to identify issues and attempt remediation on those incidents Syn-Star can actively monitor and maintain thousands of devices quickly and proactively. Our ServiceDesk engages impacted machines manually where required to remediate remaining incidents.

Our Alerting system provides notifications into our PSA System to allow for Classification, tracking and reporting from individual device problems such as CPU usage to full scale service outages. By utilising dynamic filtering Syn-Star is able to identify commonalities between devices for problem management to ensure proactive responses minimising impact to our customers.

Our round-the-clock hardware monitoring systems are crucial to prevent costly network downtime and business losses.

Response Time and Customer Satisfaction at Syn-Star

Syn-Star is committed to provide dependable IT support that gives you peace of mind. 97% of our clients reported that they are extremely happy with our service. And 93.8% of our tickets are resolved within 2 hours.

As a result of Syn-Star’s proactive approach to IT Support, our clients have seen an increase in uptime and work productivity.

To find out how to get the most out of your IT Support, click the link below for a FREE IT Audit!

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Agnes Syn-Star Content writer

Agnes Molnar

Agnes is Syn-Star’s expert content writer, she has  Master’s degree in English Literature that provides a strong foundation in writing and critical thinking of everything she does.

Qualifications: Masters in English Literature

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