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Case Study

Enhancing IT Infrastructure for a Petersfield Arboriculture Company

IT Support case Study leading arboriculture company

A Brief History

This Petersfield-based arboriculture company has been delivering specialist forestry services for over 20 years.

Their clients include major organisations such as Network Rail, the National Trust, Forestry England, and Crown Estates. With a reputation for innovation and efficiency, the company has expanded into civil infrastructure management and environmental projects, growing its workforce and operational footprint across the UK.

Highlighted Issues

  • Scaling IT Alongside Business Growth
  • Connectivity Issues Across Sites
  • Inefficient File Management
  • Lack of Remote Collaboration Tools
  • Limited Cybersecurity Awareness

Project Overview

Initially, Syn-Star provided end-user IT support to a small team of fewer than a dozen employees.

As the company scaled rapidly, its IT infrastructure struggled to keep up. The expansion introduced new challenges, distributed teams, remote collaboration needs, and increasing demands on connectivity and data management.

Syn-Star stepped in to deliver scalable, strategic IT solutions tailored to their evolving needs.

Project Scope

As the arboriculture company expanded its workforce and diversified its operations, their existing IT infrastructure struggled to keep pace.

Syn-Star was engaged to deliver a comprehensive upgrade that would support scalability, enhance connectivity, and enable seamless remote collaboration.

The scope of the project included infrastructure scaling, network optimisation, secure data access, and hybrid work enablement.

The goal was to build a resilient, future-ready IT environment that could grow alongside the business and empower its distributed teams.

Improvements Implemented

  • Specialist Support for In-House IT Manager
  • Implementation of Cross-Sector Best Practices
  • Extra Capacity for Strategic IT Consultancy
  • Centralised Data Storage Platform
  • Cyber Essentials Accreditation
  • Dedicated IT Support Technicians
IT Support Solutions

How the Team Helped

Stu and Lily played pivotal roles in delivering expert guidance and hands-on support:

  • Stu led strategic planning and infrastructure deployment, ensuring systems were scalable and secure.

  • Lily focused on user experience and remote collaboration, helping teams adopt new tools and practices with clarity and confidence.

Together, they provided specialist support to the in-house IT manager and acted as trusted advisors throughout the transformation.

IT Support Solutions

Implementation Timeline

The implementation of IT enhancements followed a carefully phased approach to ensure minimal disruption and maximum efficiency.

Weeks 1-2

In the first two weeks, Syn-Star conducted a comprehensive audit of the company’s existing systems, identifying key challenges and mapping out a strategic roadmap.

Weeks 3-5

Weeks three to five focused on scaling infrastructure—upgrading servers, deploying cloud platforms, and configuring secure access for new users.

Weeks 6-7

Connectivity improvements were rolled out in weeks six and seven, including the installation of high-performance network hardware and VPN solutions to support remote access. Each phase was executed with precision, aligning technical upgrades with the company’s operational goals and future growth plans.

Local IT Support based in Petersfield
Local IT Support based in Petersfield

Challenges & Solutions

Infrastructure & Monitoring

Scalable infrastructure and proactive monitoring ensured uninterrupted operations

Unified Platforms

Unified platforms and version control reduced confusion and improved collaboration

Strategic Consultancy

Strategic consultancy and robust systems gave the client confidence in their IT’s ability to grow with them

Project Outcome

Scalable Infrastructure

The company now operates on a robust IT foundation that supports its growing workforce and expanding operations. Scalable cloud and server solutions ensure future growth is seamless and secure.

Reliable Connectivity Across Sites

Enhanced network hardware and VPN configurations have eliminated previous connectivity issues, enabling smooth communication and access across multiple locations.

Streamlined File Management

Centralised cloud storage with version control has improved team collaboration, reduced duplication, and ensured everyone works from the most up-to-date documents.

Strengthened Cybersecurity

With Cyber Essentials accreditation and ongoing employee training from Syn-Star, the business now benefits from proactive threat protection and expert guidance to stay ahead of evolving IT demands.

IT Apprentice being trained

Key Takeaways

This project highlighted the importance of aligning IT infrastructure with business growth.

As the arboriculture company expanded, scalable systems became essential to support a distributed workforce and hybrid operations.

The implementation of centralised data storage, secure remote access, and unified communication tools significantly improved collaboration and efficiency.

Additionally, the value of strategic IT consultancy and cybersecurity awareness proved critical in future-proofing the organization’s technology, ensuring it could adapt to evolving demands with confidence.

IT Apprentice being trained
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We’ll identify hidden risks, spot inefficiencies, and highlight easy wins often without increasing your IT spend.

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Team Productivity
& Monitoring

Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being.  Also they are able to clock in and out, so really good for flexi-working.

Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on.  This can be run in normal or stealth mode.

Book a FREE fact finding session to discuss the different options.

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What we do to help out...

We proactively seek opportunities to support good causes for our community.

From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.

We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.

Security

Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated. 

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Strategy &
Future Planning

Your business will never fall behind with its technology when you work with Syn-Star.


We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.

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Syn-Star
Academy

Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats. 

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Team Productivity & Monitoring

At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.

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Robust
& Reliable

At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.

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Providing Equipment
You Need

Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need. 

From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.

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VoIP Phone
Systems

There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.

Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.

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Internet
Connectivity

With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.

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