Case Study

Communication improvements for an international glassware company in Petersfield

A Brief History of this international business in Petersfield

A local glassware firm were struggling with their business connectivity and international & external communications

Syn-Star met with the client to fully understand their requirements as well as their future goals and plans.

Syn-Star provided a full proposal which included more robust Wi-Fi, updating hardware, and rewiring connections.

In particular, this client wanted to ensure that their IT & telecoms grow and evolve with their business expansion and geographical growth.

Highlighted Issues

Project Overview

In response to a rapidly evolving business environment and growing international operations, a local glassware firm sought to improve communication with their New York office.

Their existing infrastructure was plagued by unreliable connectivity and outdated telecoms, which hindered internal collaboration and external franchise engagement.

We stepped in to assess the situation, understand the client’s long-term goals, and deliver a tailored solution that would support both current needs and future expansion.

Project Scope

The scope of the project focused on modernising the client’s IT and telecoms infrastructure to support seamless communication across locations.

This included upgrading Wi-Fi capabilities, rewiring the office for faster and more stable connectivity, and replacing outdated hardware.

The goal was to create a secure, scalable network that could grow with the business and enable effective collaboration between UK-based teams and international franchisees.

Improvements Implemented

How the Team Helped

Syn-Star’s technicians worked closely with the client to deliver a solution that was both technically sound and strategically aligned with their growth plans.

The team conducted a full audit of the existing infrastructure, identified weaknesses, and proposed a phased upgrade.

By rewiring the office and modernising hardware, they ensured stable connectivity and reduced user issues.

Security strategies were also implemented to safeguard communications and data across international channels.

The result was a more confident, productive team with tools that matched their ambitions.

Implementation Timeline

Weeks 1–2 Discovery & Planning

Syn-Star met with the client to understand their pain points and future goals. A full audit of the network and hardware was conducted, and a proposal was developed.

Weeks 3–4 Infrastructure Upgrades

Technicians rewired key areas of the office, installed new network hardware, and improved Wi-Fi coverage to eliminate connectivity issues.

Weeks 5–6 System Modernisation & Security

Outdated hardware was decommissioned and replaced. Cybersecurity protocols were implemented to protect the business from internal and external threats.

Key Takeaways

This project demonstrated the critical role of reliable connectivity and modern telecoms in supporting business expansion.

By addressing infrastructure weaknesses and aligning technology with strategic goals, Syn-Star helped the client unlock smoother internal operations and stronger international communication.

The result was a future-ready setup that empowered the team and positioned the business for continued success.

Project Outcome

Boosted Team Productivity

With stable connectivity and modern systems, staff could work more efficiently and with fewer interruptions.

Improved Employee Satisfaction

Frustrations caused by unreliable tech were minimized, leading to better morale and retention.

Enhanced Franchise Engagement

Reliable communication tools strengthened relationships with international franchisees and partners.

Scalable Infrastructure for Growth

The upgraded network and telecoms system were designed to expand alongside the business, supporting future geographical growth.

Client Quote

“Syn-Star’s Support and Knowledge Was Incredibly Helpful”

“Upgrading our phones to support our international expansion was vital for our business. Syn-Star’s support and knowledge was incredibly helpful, the team is very happy with their new setup.”

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Case Study

Communication improvements for an international glassware company in Petersfield