11 Benefits of switching lines from analogue to digital

Making the switch to the digital network is inevitable, but a better understanding of the advantages may entice more businesses to make the switch sooner so they can begin benefiting from them. Here are just some reasons why many businesses should make the switch now:

• Save costs: Management of the digital network is more cost effective and these savings will benefit business as the cost of calls and infrastructure will be lower.

• Better call quality: Calls will be clearer, which improves communication between businesses and customers.

• Less disruption: Digital networks don’t use physical lines so they aren’t impacted by surrounding disruption, such as road works, that can cause damage to landline communications infrastructure.

• National presence: Businesses aren’t tied to a local area phone number but can create a national presence or chose a different geographical area for a phone number to create a local presence.

• Easy to scale: On a digital network there’s no need to add physical lines to increase call capacity. Businesses can quickly scale communication capabilities as they grow.

• Additional call features: VoIP technology offers a broad range of additional features and functionality, such as video calls, sending documents, conference calls for many users, shared presentations and sending text messages, all of which can improve connectivity between employees and customers.

• Increased flexibility: Users are no longer tied to the desk to make calls. They can use a range of devices and can take these devices with them, so they are available to receive and make calls, no matter where they’re working.

• Unified communications: Digital systems provide greater flexibility to integrate different systems, such as CRM, telecoms and invoicing systems, to create a seamless connection across your business, improving efficiency and collaboration.

• Faster connections: Better connection speeds improve business efficiency and remove frustration from users delayed by slow response times.

• More and better data usage: Data produced by digital systems provide greater insights into how a business and its customers communicate, so resources can be allocated accordingly, and services improved.

• Upgrades will be easier: The infrastructure for digital communications is easier to maintain and upgrade. Both the service provider and business will benefit from this as it will be easier to continue to evolve the network to meet changing demands and integrate new technologies.