Hampshire IT Support

Our main focus is increasing uptime. To do this, we will look at the different aspects of your devices, including hardware, software, and security management. This can help us to pinpoint issues that lead to downtime. Alongside this, we also support with any errors or problems you may face within your working day.

We are based in Hampshire, but that doesn’t mean we only help Hampshire businesses. Remote IT support is also a possibility. Therefore, whether you want to work in Portsmouth or Portugal, we can help to keep things running smoothly.

Uptime means the time spent able to use your devices to their full capacity. Likewise, downtime is when errors or damage mean you cannot use that device fully. Downtime can include a device which won’t power on, as well as software not running as it should.

We offer a two-hour guarantee during our opening times (07:30-17:00 Monday to Friday). Any tickets submitted during these hours will be responded to urgently. Realistically, your wait time is likely to be significantly shorter.

Not at all. We believe in a transparent approach to IT support. Therefore, your package includes unlimited remote support requests regardless of how complex or minor a problem may be.

Our IT helpdesk is ready to respond quickly to calls for help if you are hit by a cybersecurity issue. Our team of experts has decades of experience in dealing with cyberattacks and getting businesses back to work as quickly as possible.

We also offer cybersecurity training for members of staff to spot suspicious communications and we help businesses to reach the required level of security to achieve the Government’s Cyber Essentials accreditation. This shows that you have the measures in place to protect not only your own systems and data but also those of your customers.

We have a dedicated team working in our repairs workshop five days a week and our IT helpdesk operates Monday to Friday, 07:30 to 17:00 with the additional extra for 24/7 support in Hampshire.

We provide a prompt, Hampshire-wide hardware repairs service, with access to thousands of spare parts, so we can repair your machines in hours and days not weeks and months.

For more complex repairs, when we may have to order in parts, we have a strong relationship with our suppliers, who support us quickly when we need it.

We’re able to support people with software issues anywhere. If you have teams on-the-road, or based at home, we can provide remote IT support for them. In fact, we were supporting remote workers long before the days of lockdowns, so you can have confidence in our experience and know that we will provide the very best remote IT support for optimal productivity.

We provide training in three essential areas, Dark Web monitoring, cyber security and email phishing awareness. We make sure that your team is fully aware of the range of threats out there, so they are ready to protect your IT systems and data.

We also help businesses to achieve Cyber Essentials accreditation, crucial for working with government bodies, charities and large corporate clients. Your customers can be confident that you have systems in place to protect their data.

We offer businesses in Hampshire a full range of IT services, including telecoms, help with office moves and cabling, and providing Cloud-based software solutions, such as Microsoft 365, and connectivity. Our strategic consultancy services can support your IT and business planning, while our experienced trainers offer training at all levels within an organisation.

Our team of advisors is ready to answer any questions you have about your IT service needs. Give us a call or arrange a Zoom or in-person appointment to help us understand your IT needs and business goals.

We can then propose a tailored level of service for the short, medium and long-term, with a transparent quote for a 3-month rolling service contract. We don’t tie customers into fixed, long-term contracts because we’re confident they won’t want to leave. Simply contact us for an obligation-free discovery talk.

Outdated technology can hinder businesses, particularly smaller companies, as they grapple with aging equipment and software. The challenge of integrating new technologies may be daunting due to complexity or budget constraints. It is crucial to regularly update hardware and software to ensure seamless operations, boost productivity, and fortify security.

Insufficient Cybersecurity Safeguards:

Safeguarding against cybersecurity threats is paramount. With employees handling sensitive data, the risk of exposure to phishing scams, password vulnerabilities, and other security breaches looms large. Implementing rigorous cybersecurity training and enacting precautionary measures (like limiting data access) are imperative.

Protecting against data loss is crucial for business continuity. Whether caused by human mistakes, technical issues, or cyber threats, losing critical data can severely impact operations. Implementing a robust disaster recovery plan, which includes backup servers, cloud storage solutions, and external backups, is essential to minimise the risks associated with data loss.

Efficient Cable Organisation:

Say goodbye to technical hiccups caused by messy cables. Organised cable management not only eliminates connectivity issues but also streamlines troubleshooting processes and keeps your workspace neat and tidy.

Challenges with network connectivity, whether stemming from misconfigured settings, hardware malfunctions, software clashes, or external influences like ISP issues, can disrupt operations. It is vital to consistently monitor and promptly address these issues to maintain seamless connectivity.

Outdated network technology and insufficient cybersecurity measures can leave businesses vulnerable to potential risks. It’s essential to consistently evaluate and enhance both network infrastructure and security protocols to safeguard against threats. 

Technical issues such as software glitches and temporary internet outages have the potential to significantly disrupt productivity. It is crucial for businesses to promptly address these issues to minimise downtime and ensure smooth operations.