Hampshire IT Support

Unlimited Remote Support

Your team will enjoy full access to our expert technicians.

With various communication options such as email, phone, and desktop support functions, your team can easily submit and track every support ticket from anywhere, regardless of the device you’re using.

We have specialists for every challenge, whether it’s printer issues, connectivity problems, or Microsoft errors.

Our advanced system ensures you are matched with the most qualified technician to address your issue as promptly as possible to ensure the most swift resolution.

We are proud to have gained over 20 years of experience as a business assisting organisations in Hampshire and the surrounding areas.

Speak to one of our expert today!

Online Support Portal

You’ll have access to our online support portal, where you can view all open tickets submitted by your team members.

Each ticket contains detailed records, including communications, resolutions, and time logs, ensuring transparency and efficient tracking of progress.

Call us to discuss your options now.

2-Hour Emergency Support SLA

We have established strict SLAs for all emergency support requests.

Every request is immediately directed to the appropriate technician queue, ensuring swift action. Our dedicated team takes pride in the strong relationships we’ve built with clients and our consistently fast response times.

It’s reassuring to know that, in an emergency, expert support is guaranteed.

Regular Updates

Regular automated updates are essential for keeping your devices protected from the latest threats and running at peak performance. Our managed update system ensures, Security patches are applied promptly to reduce vulnerability to cyber threats, Performance improvements are installed to keep your systems fast and reliable and Compatibility updates help to avoid any issues with software and integrations.

We understand that downtime disrupts your business so we schedule updates outside of working hours to ensure your team stays productive and uninterrupted.

Our update process is also regularly reviewed and improved to ensure it stays aligned with the latest best practices, security standards, and your business needs.

Annual Reviews

We offer free annual review sessions to all our clients, these sessions help you gain a clearer understanding of how you can maximise your IT budget to improve efficiency and avoid unexpected costs.

As part of the review, we conduct a detailed cybersecurity assessment to identify changes made in the past year and highlight any areas where improvements are recommended.

You can schedule these reviews at a time that best fits your business needs.

Book your first IT review today!

Client Relationship Manager

Upon joining Syn-Star you will be assigned your own dedicated client relationship manager.

your Client Relationship Manager will be your main point of contact, ready to assist with troubleshooting, discuss tailored solutions, and offer expert advice all explained clearly, without any confusing tech jargon.

Technology Alignment Manager

Your own dedicated technician!

They will learn your business from a ‘nuts & bolts’ perspective.  From the beginning they will be a part of the onboarding, then manage any upgrades and major changes through out.

Cyber Security & Compliance

At Syn-Star we are on a mission to take our clients to 100%, this includes cyber security.

Our IT Support package includes a required level of cybersecuirty to ensure your business is protected.

We can however provide a full range of advanced cyber security solutions including regular penetration testing, and advanced disaster recovery plans with detailed results and actionable implementations for businesses that want to take extra precautions ahead of potential threats.

Book a free IT review today!

Seamless Onboarding to Syn-Star

We have worked hard at streamlining our entire onboarding process to ensure your experience with switching to Syn-Star is as seamless as possible. 

Find out more about our simple 4-step onboarding.