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Case Study

Office Relocation for a Local Event Production Company in Fareham

How we provided a complete wraparound service when relocating a UK event production company based in Fareham.

Event Production Company office relocation client case study

A Brief History of This Leading Event Production Company in Fareham

This leading event production company in Fareham has grown from a modest roster of three bands into one of the UK’s most respected entertainment agencies, now supporting over 20,000 events nationwide and internationally.

As the business scaled, so did its reliance on robust IT infrastructure to manage complex booking systems, client communications, and artist development workflows.

Their office premises have evolved alongside their growth, with multiple expansions to accommodate a larger team and increasingly sophisticated digital operations.

Their internal systems now support remote collaboration, media production, and real-time scheduling. With a high-profile client list that includes global tech giants and major broadcasters, the company’s IT environment must deliver reliability, scalability, and data security, making their partnership with Syn-Star  critical to sustaining their reputation for excellence.

Highlighted Issues

  • 📍 Remote Work Challenges
  • 🔐 Infrastructure and Security Needs
  • 📞 Telecoms Modernisation
  • 🏢 Expansion Support
IT support Fareham details

Project Overview: IT & Telecoms Upgrade for Leading Event Production Company in Fareham

Due to facing major communication challenges from an outdated analogue landline system and as the business expanded into multiple new locations, staff were increasingly reliant on personal mobile phones and lacked the flexibility to work remotely, resulting in inefficiencies and negative feedback from the team.

The client sought a modern, secure telecoms and network solution that could scale with their growth and support flexible working.

IT support Fareham details

Project Scope

The scope of this project focused on replacing the client’s outdated analogue phone system with a modern, cloud-based VoIP solution that could support flexible working across multiple locations.

As the company expanded, it was essential to establish reliable internet connectivity at each new site, along with robust internal infrastructure including network cabling and Wi-Fi.

The solution needed to enable seamless communication both internally among staff and externally with clients, while minimising downtime and aligning with the company’s long-term growth strategy.

Improvements Implemented

  • Replace legacy analogue phone system
  • Cloud-based VoIP solution installed
  • Provide high-speed internet connectivity across all new and existing sites
  • Assist with network cabling and Wi-Fi deployment
  • Ensure minimal downtime during transition
  • Enable secure, flexible communication for remote and multi-site teams
Cybersecurity training for SME employees in London

How the Team Helped

Lead Technician: Lily

  • Conducted a full audit of existing infrastructure

  • Designed a scalable network architecture to support future expansion

  • Oversaw cabling and Wi-Fi installation across all sites

Telecoms Specialist: Ali

  • Spearheaded the migration to VoIP, ensuring seamless call routing and setup

  • Provided training and support for staff on the new system

  • Implemented flexible usage options tailored to remote and mobile workflows

IT Support Technicians

Implementation Timeline

Initial consultation to full deployment completed within 6 weeks

Challenges & Solutions:

Challenge: Legacy systems lacked compatibility with modern telecoms

Solution: Full migration to VoIP with custom configuration for each site

Challenge: Staff reliance on personal devices

Solution: Provision of professional-grade telecoms tools and remote access

Challenge: Multi-site rollout with minimal disruption

Solution: Staggered implementation and out-of-hours installation to avoid downtime

Cybersecurity training for SME employees in London
fareham business it support

Key Takeaways

This project highlighted the importance of aligning IT and telecoms infrastructure with the company’s growth strategy.

By investing in scalable, flexible solutions, the client was able to overcome operational inefficiencies and empower their team with the tools needed for remote and multi-site working.

The collaborative approach between Syn-Star’s technical and telecoms specialists ensured a smooth implementation with minimal disruption.

Most importantly, the project demonstrated how modernising core systems not only improves day-to-day functionality but also boosts staff morale and positions the business for long-term success.

fareham business it support

Project Outcome

Modernised Telecoms

A fully modernised telecoms infrastructure across all locations

Secure Connections

Reliable, secure internet connectivity and internal network setup

Remote & Onsite Tools

Staff now equipped with professional tools for remote and on-site work

Improved Communication

Improved internal and external communication with streamlined call handling

Client Quote

“Our phone systems had been here longer than I have, and I’ve been here over 10 years! Upgrading our phones, and being able to use our phones when out, has been fantastic for the team to not miss calls and improve our efficiency. 

Having help when we moved was also a total godsend.”

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Ready to find IT Solutions in Fareham?

Book your free IT review for a clear, no-pressure snapshot of your current setup.

We’ll identify hidden risks, spot inefficiencies, and highlight easy wins often without increasing your IT spend.

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Team Productivity
& Monitoring

Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being.  Also they are able to clock in and out, so really good for flexi-working.

Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on.  This can be run in normal or stealth mode.

Book a FREE fact finding session to discuss the different options.

Click here to book a fact finding call  >

What we do to help out...

We proactively seek opportunities to support good causes for our community.

From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.

We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.

Security

Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated. 

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Strategy &
Future Planning

Your business will never fall behind with its technology when you work with Syn-Star.


We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.

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Syn-Star
Academy

Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats. 

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Team Productivity & Monitoring

At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.

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Robust
& Reliable

At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.

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Providing Equipment
You Need

Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need. 

From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.

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VoIP Phone
Systems

There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.

Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.

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Internet
Connectivity

With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.

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