IT Support for your Hybrid Workers

IT  Support, sometimes known as technical support, is a service that we provide to businesses that consist of solving any IT-related issues you have.

A large part of our onboarding process is to get to know your systems and set a plan to improve the quality for maximum future-proofing as well as assess the security of your current systems. With our support package, you get unlimited support assisting with any software or hardware issues. Any employee can report an issue or problem instantly to ensure the fastest response and solution.

Absolutely! We use an industry-leading management system to ensure your business’s safety. Everything we do is focused on protecting you and your client’s personal data, especially when you have employees working on their own machines at home!

We have been helping a range of different companies with IT and telecoms since 2002. Our team comprises of senior IT solutions specialists to help you with the most complex of matters, down to 1st Line Technicians who are our first line of defence when it comes to addressing your IT issues.

Nope! About 97% of the IT Support we offer is achieved remotely. If you’re in need of an on-site visit, this will be arranged. during your onboarding process.

Our IT Support contracts are for a minimum of 12 months, and then continue on a three month rolling contract. We’re not in the business to tie you in to a lengthy IT support contract.

We have a 90 days happiness guarantee – this means if you’re not truly satisfied with our IT Support for business service within the first 90 days, you can terminate your contract. But we’re confident you’ll never need to do this.

We’ve been an IT provider for more than 20 years. That’s testament to the hard work and skills of our brilliant team. We’d be happy to connect you with a client of ours to ask.

Read our most recent case study with DKW Engineering to hear what they had to say about us.

IT technical support monitors the systems and networks belonging to a business. General day-to-day maintenance, such as updates, is conducted by an IT Support specialist too. Problems tend to be resolved in person or remotely depending on the issue.

We love working with charities and discount our IT services to good causes. We’re sometimes interested in volunteering for events too, so get in touch and let us know what you’re up to.

Please visit our Pricing page where we outline the monthly pricing of our IT Support Package. 

Our IT Support includes support for 2nd and 3rd devices. So, if you have one computer but also a laptop and tablet, we’ll support you with them too.

Setting up IT Support for business will start with a review of your current technology. Following this, there will be a conversation about your requirements, to help with writing a bespoke proposal. If accepted, there will then be a turnkey on-boarding process which is included in the cost.