Helping businesses & charities in Basingstoke get the most out of their technology for over 20 years
Comprehensive IT support services in Hampshire.
At Syn-Star, we are passionate about providing the best-outsourced IT support services in Basingstoke.
We serve businesses of all sizes across the South of England, including Hampshire, West Sussex and Surrey including Basingstoke.
Create your own tailor-made package that takes the needs and goals of your business into account.
Our technicians receive ongoing training to stay current with evolving technology. With many team members at Syn-Star for over 10 years, you can trust you’re in expert hands!
We are lucky enough to have a skilled “cyber security expert” within our team who will secure your systems and implement protective measures from day one.
With over 20 years of experience supporting businesses in Basingstoke, we have extensive knowledge of the best technology for various industries.
Streamline your communications with advanced VoIP business phone systems that allow all of your employees to communicate from anywhere on any device.
We can support you with all of your tech needs in Basingstoke under one roof! No need to contact a handful of different providers, leave it to us!
Backing up your business data means that, in the event of data loss, the majority of your files can be quickly and easily recovered.
Cloud-based computing enables your team to work from any location and still have secure access to their files.
Full cyber security support enables us to implement the latest measures to protect you from cyber threats.
VoIP telecoms allows you to make and receive calls using your desk phone, smartphone, or computer. Clear call qualities can help to elevate your business communications.
Forecasting and budgeting for your business IT can allow you to better plan for the coming years. We can support you to keep you on track with reaching your goals.
As direct BT wholesalers, we will review the BT portal for you to check usage information. Our broadband packages also come with unlimited support, and we guarantee to match the price of your existing broadband provider or genuine quote.
If you are thinking about outsourcing your business IT support services, contact Syn-Star now for an obligation-free discovery discussion. Other companies in Basingstoke have already reaped the benefits of making that move.
Enjoy complete peace of mind knowing that our team of IT experts are on hand to provide a full support service across the Basingstoke area.
We offer both on-site support and remote support to all employees so no matter where you’re working from, you have peace of mind that we are there to support you.
You could be worried about the transition to a new IT Support company. We understand this so we have created a turnkey approach to minimise your uncertainty.
For your added peace of mind, we offer a 90-day happiness guarantee because we are so confident you will be satisfied.
Unlimited IT support request for your entire team through our online portal
A tailored IT Support package built with you to ensure you get exactly what you need to ensure your business opperations run smoothly
Easy access to our fast-response IT expertise through your own online portal. You can view all support requests submitted by your team in real-time.
Our technicians will support your entire team both remotely and onsite for all your IT needs.
You will receive regular updates and reporting on uptime analysis to ensure you are getting the most out of your I.T.
You will get annual deep dive strategy sessions with your client relationship manager to ensure your business's operations are evolving with technology advancements.
You will work with your own dedicated client relationship manager that will discuss solutions, troubleshoot issues and provide expert advice.
When you partner with Syn-Star your team will have access to a full range of experts that can help implement, maintain and look after the cyber security of your business.
We understand the important role your IT infrastructure plays in your businesses success.
When I.T. is one of the most important aspects of your business operations, any downtime can have a devastating impact.
Our tailored IT support in Basingstoke ensures that we not only fix and repair any IT but also implement fail-safe measures to proactively maintain and safeguard your systems.
We pride ourselves on providing personalised IT Support that takes the time to understand your business from the very beginning.
When you reach out to us, you will be speaking directly with one of our friendly and knowledgeable technicians (based in the UK), who will take the time to familiarise themselves with your team and your specific requirements.
Price is not everything, but it is an important factor!
We provide affordable solutions that never compromise on quality.
Your team will benefit from unlimited support requests, allowing us to consistently provide expert knowledge and suggestions that make the most of your IT budget.
Together, we can ensure that your business reaches its full potential with the technology you use.
Our exceptional customer service includes seamless communication within our close-knit team that has been providing a reliable structured service for over 20 years.
You will have your dedicated account management team that ensures your needs are met promptly and effectively.
Let us provide you with an obligation-free price for switching to Syn-Star for your IT Support
Or call our sales line:
Confidently choose Syn-Star as your IT Support provider to benefit from our complete peace of mind.
At Syn-Star, we quickly demonstrate our value and build trust with our clients. We aim to be your long-term partner playing a small part to help drive your business success through initiative IT solutions.
We are so confident in our abilities that we offer:
90-day happiness guarantee:
We offer a 90-day happiness guarantee to all clients where is you are not happy within the first 90 days of moving to Syn-Star you can leave no questions asked.
Free Transition:
Transitioning to Syn-Star is completely free, we have an easy 4-step onboarding process so you know what to expect at each stage.
2-hour Emergency Responses:
The average response time for emergency IT Support is between 4-8 hours. We promise an emergency 2-hour emergency response for Basingstoke businesses, 4 hours above the average.
Businesses rely on their technology for everyday running, so IT Support is a key part of any business operation.
When technology goes wrong, you need to quickly turn to an IT Support service for help. At Syn-Star we believe that effective IT support offers more than just an emergency fix.
We explore holistically how IT can support your business growth through a whole range of services.
There can be no compromise on reliability when it comes to your IT.
We recommend if you are having doubts about your current provider take the security test and get your current security score. This is completely FREE.
We will send you a report outlining any possible issues, and it’s up to you to get in touch if you want us to help any further to fix any issues found.
We have been helping companies like you with IT and telecoms since 2002.
Our team comprises of senior IT solutions specialists to help you with the most complex of matters, down to 1st Line Technicians who are our first-line of defence when it comes to addressing your IT issues.
Nope! About 97% of the IT Support we offer is achieved remotely.
We’re based nearby in Hampshire, just off the A3, and around 40 minutes from Basingstoke, so can provide all of our Basingstoke customers with a speedy IT Support service.
Many of our on-site IT help callouts are in your area and our IT helpdesk operates Monday to Friday, 07:30 to 17:00, so you can be sure that one of our experts will always be only 2 hours away.
Our IT Support specialists are a dedicated team focused on providing remote IT Support, unlike an internal IT Support team which could be handling a number of internal priorities at the same time.
We promise that you receive IT Support within two hours of making your initial call no matter where you are based.
We have a dedicated team working in our repairs workshop six days a week and our IT helpdesk operates Monday to Friday, 07:30 to 17:00.
This allows us to provide a prompt hardware repairs service for Basingstoke, with access to thousands of spare parts and can repair your machines in hours and days – not weeks and months.
For more complex repairs, when we may have to order in parts, we have a strong relationship with our suppliers who support us quickly when we need to help you.
We’re able to support people with software issues anywhere. If you have teams working on the road, or perhaps they are based at home, we’re able to provide remote IT support for them.
In fact, we were supporting remote workers long before the days of lockdown, so you can have confidence in our experience and know that we will provide the very best remote IT Support in Basingstoke.
We provide training in three essential areas, Dark Web monitoring, Cyber security and email phishing awareness to make your team in Basingstoke fully aware of the range of threats out there and can play their part in protecting your IT systems.
We also help businesses to achieve Cyber Essentials accreditation so that they can work with government bodies and larger corporate clients, confident that you have systems in place to protect sensitive data.
Our team of advisors is ready to answer any questions you may have about your IT services needs.
You can give us a call, or arrange a Zoom or in-person appointment to help us understand your IT needs and business goals.
You’re device is on an Unsupported Windows Operating System for your security, please contact us.
Team Productivity:
You and your team are able to see where they are using their time and how productive they are actually being. Also they are able to clock in and out, so really good for flexi-working.
Team Monitoring:
If you would like to know what your team is doing and how productive they are being, we are able to monitor them and create screenshots of what they are working on. This can be run in normal or stealth mode.
Book a FREE fact finding session to discuss the different options.
We proactively seek opportunities to support good causes for our community.
From sponsoring local community football teams, to engaging with charity fundraiser days, we believe it’s important to continually strive to do good for the better of others.
We have members who volunteer with youth organisations, are engaged with the Round Table, run marathons and volunteer at events where we may be needed. Every charity receives a discounted IT and Telecoms service too.
Protecting your digital data is crucial for every business and this can start with the industry-leading security we offer. The Syn-Star specialists can help with identifying any vulnerabilities within your IT systems and act accordingly to ensure cyber-attacks and data breaches are mitigated.
Your business will never fall behind with its technology when you work with Syn-Star.
We understand IT and Telecoms for your business is an investment, but it’s important to use the best resources available to enable the growth of your business. Our IT Consultancy and Virtual IT Director Services are available to support you with how you use your business technology for years to come.
Syn-Star can conduct quick and easy phishing exercises to identify people within your team who need to improve on their knowledge around fraudulent emails and how they can be alerted to these threats.
At Syn-Star, our experts can proactively work to understand exactly what software you need to support with the business operations. Whether you need a listening ear on what software to choose, or would like to seek some specialist knowledge, we’re here to help where we can.
At Syn-Star, we keep Telecoms simple. There’s so much available to help UK companies with their communications. VoIP systems, fixed landline, cloud phone systems, SIP trunking and more. Contact us for further details.
Desk phones, cordless phones or conference phones, Syn-Star can provide you with whatever you need.
From conference calling facilities to the headsets which work best for your team, we’re able to provide all the equipment you need and complete any telecoms job from start to finish.
There is no need to be in the office to make and receive phone calls from your company’s number. Our market-leading Telecoms platform gives you the flexibility of desk phones, soft phones and mobile apps as standard.
Whether your team works remotely, or perhaps staff are on a business trip anywhere in the world, calls can still be made, and people are reachable via phone wherever they go.
With a range of products, our team can support you by installing exactly what you need for internet connectivity. We work with the very best products to provide speedy bandwidths which play a part in the increased productivity of your team.
